Just talk to me: a field study of expertise location
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Layers of Silence, Arenas of Voice: The Ecology ofVisible and Invisible Work
Computer Supported Cooperative Work - Special issue: a web on the wind: the structure of invisible work
Collaborative information seeking: A field study of a multidisciplinary patient care team
Information Processing and Management: an International Journal
The problem of information overload in business organisations: a review of the literature
International Journal of Information Management: The Journal for Information Professionals
Identifying opportunities for inpatient-centric technology
Proceedings of the 1st ACM International Health Informatics Symposium
Medical secretaries' care of records: the cooperative work of a non-clinical group
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Grieving online: the use of search engines in times of grief and bereavement
Proceedings of the 4th Information Interaction in Context Symposium
Computer Supported Cooperative Work
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Multidisciplinary team members often must work together to find needed information. To identify when team members collaborate, why they collaborate, and how they collaborate during information seeking activities, we conducted a field study of a multidisciplinary patient care team. We found that the unit secretary, a non-clinical team member, had characteristics of various types of gatekeepers identified in previous studies. However, unlike those gatekeepers, the unit secretary also played a particularly active role during information seeking activities. Most medical information systems design focus on supporting collaboration amongst clinical staff. Our study highlights the importance of also supporting non-clinical team members.