Usability in Practice: user experience lifecycle - evolution and revolution
CHI '02 Extended Abstracts on Human Factors in Computing Systems
The Politics of Usability: A Practical Guide to Designing Usable Systems in Industry
The Politics of Usability: A Practical Guide to Designing Usable Systems in Industry
Making a difference: a survey of the usability profession in Sweden
Proceedings of the third Nordic conference on Human-computer interaction
Toward a common ground: practice and research in HCI
interactions - Waits & Measures
Understanding the work of an HCI practitioner
Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles
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The gap in usability knowledge between research and industry practice is an important one to bridge. This paper presents the findings of 12 interviews with usability practitioners. The interviews focus on eliciting stories about successful and unsuccessful usability outcomes. The analysis shows that an iterative usability process, ensuring stakeholder involvement, articulating usability goals and requirements and avoiding technological constraints are critical issues to achieving a successful usability outcome in a project.