Testing the validity of a queueing model of police patrol
Management Science
Diversion Issues in Real-Time Vehicle Dispatching
Transportation Science
ICCSA'12 Proceedings of the 12th international conference on Computational Science and Its Applications - Volume Part II
Simulating calls for service for an urban police department
Proceedings of the Winter Simulation Conference
Emergency medical systems analysis by simulation and optimization
Proceedings of the Winter Simulation Conference
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We describe an ambulance service in terms of its main operation parameters and strategic decision variables. Assisted by queuing theory, we calculate the key performance indicators (KPI) that concern the manager and the KPI that concern the patient. We use them to improve the operation of a private ambulance service in Chile. First, we evaluate whether the historical performance is consistent with the resources deployed. Then, we estimate the impact of some operational enhancements, such as reducing the cycle time or enlarging the fleet. Finally, we optimize the geographical coverage of the bases. We conclude that simple mathematical expressions are very useful to evaluate and improve the operation.