A simulation model of a helicopter ambulance service
WSC '05 Proceedings of the 37th conference on Winter simulation
Firefighter Staffing Including Temporary Absences and Wastage
Operations Research
Government preparedness: Using simulation to prepare for a terrorist attack
Computers and Operations Research
A multiple server location-allocation model for service system design
Computers and Operations Research
Assessing an ambulance service with queuing theory
Computers and Operations Research
Simulating distribution of emergency relief supplies for disaster response operations
Winter Simulation Conference
Identifying Good Nursing Levels: A Queuing Approach
Operations Research
An inter-temporal resource emergency management model
Computers and Operations Research
Manufacturing & Service Operations Management
Simulating calls for service for an urban police department
Proceedings of the Winter Simulation Conference
Examining the Implications of Process and Choice for: Strategic Decision Making Effectiveness
International Journal of Decision Support System Technology
Survey: A review on simulation models applied to emergency medical service operations
Computers and Industrial Engineering
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While the goal of OR/MS is to aid decision makers, implementation of published models occurs less frequently than one might hope. However, one area that has been significantly impacted by management science is emergency response systems. Dozens of papers on emergency service management appeared in the OR/MS literature in the 1970s alone, many of which were published inManagement Science. Three of these papers won major prizes. More importantly, many of these papers led to the implementation of substantially new policies and practices, particularly in policing and firefighting. Much of this work originated in New York City, though many other cities subsequently adopted the resulting models and strategies. In this paper, we look at the context, content, and nature of the research and the factors that led to these early implementation successes. We then track the extent to which these original models are still affecting decision making in emergency response systems. We also examine the pace of development of new OR/MS models and applications in the area. Finally, we look at issues in emergency responsiveness that have emerged recently as a result of the national focus on terrorism and discuss the potential for future OR/MS modeling and application.