Adoption of e-government services in Macao

Authors:
Chang Boon Patrick Lee;U Lan Edith Lei
Affiliations:
University of Macau Macao, SAR China;University of Macau Macao, SAR China
Venue:
Proceedings of the 1st international conference on Theory and practice of electronic governance
Year:
2007

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Abstract

The Macao government and many governments worldwide are now developing and using the Internet to provide information and services to their citizens. These electronic services, often referred as e-government services, provide citizens with greater convenience in terms of accessing information and transacting services. To implement e-government successfully, it is important to determine the factors related to its acceptance. The purpose of this research was to assess and test the factors that are related to e-government acceptance. We drew on results obtained from prior studies on technology acceptance, e-commerce, and diffusion of innovation, and applied them to the context of e-government services in Macao. We gathered cross-sectional data from a questionnaire survey to test the factors that are hypothesized to be related to e-government adoption. The results of our analyses found that trust and compatibility explained more than 60 percent of the variance in intention to adopt e-government services in Macao. We discussed the implications of the results.