The dawning of the autonomic computing era
IBM Systems Journal
Evolving standards for IT service management
IBM Systems Journal
Electronic Commerce Research and Applications
Autonomic Computing Now You See It, Now You Don't
Software Engineering
Engineering Self-Adaptive Systems through Feedback Loops
Software Engineering for Self-Adaptive Systems
Achieving 'handoff' traceability for complex systemimprovement
CASE'09 Proceedings of the fifth annual IEEE international conference on Automation science and engineering
A taxonomy of architectural patterns for self-adaptive systems
Proceedings of the International C* Conference on Computer Science and Software Engineering
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The IT Infrastructure Library® defines a set of best practices to align information technology (IT) services to business needs and constitutes the framework for IT service management (ITSM). This framework helps organizations manage their IT services using standard design patterns and the requisite customization. In this paper, we discuss critical contributions that autonomic computing offers to the definition and implementation of an ITSM architecture and infrastructure. We first introduce key architectural patterns and specifications of autonomic computing as they relate to an ITSM logical architecture. We then show how autonomic computing delivers value through a set of ITSM-based case studies that address problem determination, impact assessment, and solution deployment.