IT service management architecture and autonomic computing
IBM Systems Journal
Enterprise Interaction Ontology for Change Impact Analysis of Complex Systems
APSCC '08 Proceedings of the 2008 IEEE Asia-Pacific Services Computing Conference
Stakeholder Ontology and Mining for Improving Complex Services
International Journal of Information Systems in the Service Sector
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This paper presents an ontology for performance that is also the basis for an enterprise modeling and measurement framework for managing complex systems through improved traceability. The traceability is achieved in the context of hand-offs that are typical of discovery in service-oriented environments. Examples in the health care industry illustrate the value of traceability in highly dynamic service-oriented enterprises with layers of operational and information technology services.