Value-Based Service Modeling and Design: Toward a Unified View of Services
CAiSE '09 Proceedings of the 21st International Conference on Advanced Information Systems Engineering
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International Journal of Information System Modeling and Design
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Science of Computer Programming
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E-services are used as the cornerstones for modeling interaction points of cooperating IT systems, within and between enterprises. So far, research and development of eservices have mainly focused on an operational perspective, such as the development of standards for message exchanges and service coordination. However, on a strategic level, the success of e-services depends on its ability to work as a catalyst for the business values that are being exchanged. In this paper, we present an approach that utilize value and goal models as the foundation for designing e-services. The approach can be used to strategically ensure that the developed e-services support the desired business values for involved actors. A case study from the Swedish health sector is used to ground and apply the presented approach.