E-service requirements from a consumer-process perspective

Authors:
Martin Henkel;Erik Perjons
Affiliations:
Department of Computer and Systems Sciences, Stockholm University, Kista, Sweden;Department of Computer and Systems Sciences, Stockholm University, Kista, Sweden
Venue:
REFSQ'11 Proceedings of the 17th international working conference on Requirements engineering: foundation for software quality
Year:
2011

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Abstract

[Context and motivation] When designing e-services it is important that they fit smoothly into the service consumers' business processes. If the e-services do not fit there is a risk that they will not be used by the consumers; the investment and effort to use the e-services might be too high. [Question/ problem] In this paper, we aim at describing an approach for analysing requirements on e-services from the service consumers' perspective. [Principal ideas/result] The approach supports the identification and analysis of problems that e-services can cause in consumers' business processes. The presented approach is also supporting identification of tentative solutions such as changes in the e-services, business processes, IT systems or legal regulations. [Contribution] The approach contributes to the area of e-service requirements analysis by taking a consumer and process centric perspective. The approach is grounded in and illustrated by a case at the Swedish Tax Agency.