Understanding the Customer: What Do We Know about Requirements Elicitation?

Authors:
Oscar Dieste;Natalia Juristo;Forrest Shull
Affiliations:
Madrid Technical University;Madrid Technical University;Fraunhofer Center for Experimental Software Engineering, Maryland
Venue:
IEEE Software
Year:
2008

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Abstract

"Getting the requirements right" is one of the most important activities in software development, and making a crucial misstep at this phase can easily lead to large amounts of rework. The best way to develop a high-quality system with minimal effort is still to get the requirements right the first time. However, requirements elicitation still relies mainly on the same old proven techniques: interviewing the customer and showing him or her prototypes to get feedback. Has research has provided any clues on how to better accomplish this?