An empirical study of the impact of user involvement on system usage and information satisfaction
Communications of the ACM - The MIT Press scientific computation series
Explaining the role of user participation in information system use
Management Science
Investigating information systems with action research
Communications of the AIS
Audience-specific online community design
Communications of the ACM - Supporting community and building social capital
Information Technology Control and Audit, Second Edition
Information Technology Control and Audit, Second Edition
The ethnographically informed participatory design of a PD application to support communication
Assets '04 Proceedings of the 6th international ACM SIGACCESS conference on Computers and accessibility
Results from deploying a participation incentive mechanism within the enterprise
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A life-cycle perspective on online community success
ACM Computing Surveys (CSUR)
Eliciting user requirements using Appreciative inquiry
Empirical Software Engineering
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Appreciative Inquiry, commonly used in organizational development, aims to build organizations, processes or systems based on success stories using a hopeful vision for an ideal future. It produces positive results with organizational change management. We adjusted the user requirements process for an online community of caregivers of children with autism and compared it with the traditional approach. Based on case studies with 4 special education teachers, we found that Appreciative Inquiry was effective for obtaining meaningful requirements and extremely useful in encouraging buy-in with novice users. This outcome was in stark contrast to the traditional approach where our participants showed no interest in an online community. In addition to these results, we present lessons learned in adjusting the Appreciative Inquiry process for user requirements analysis.