WSC '95 Proceedings of the 27th conference on Winter simulation
Proceedings of the 30th conference on Winter simulation
Business process simulation: a fundamental step supporting process centered management
Proceedings of the 31st conference on Winter simulation: Simulation---a bridge to the future - Volume 2
Managing Change with Business Process Simulation
Managing Change with Business Process Simulation
Simulation with Arena
Flexible module-based modeling and analysis for large-scale transportation-inventory systems
WSC '05 Proceedings of the 37th conference on Winter simulation
Winter Simulation Conference
Communicating with management about the benefits of business process simulation
Winter Simulation Conference
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The estimation of the impact on performance in business process (BP) by introducing an information system (IS) is an important practical problem in investment appraisal. This paper quantitatively investigates the potential of business process simulation (BPS) as an approach for evaluating an expected IS impact on business performance. By introducing the ability to incorporate system variability, scenario analysis, and visual display to communicate process performance, BPS fundamentally enhances process performance analysis and makes it a useful technique providing a realistic evaluation of impact before introducing a particular IS. A real-life case study is discussed, showing how to develop a BPS model in helping analysts and decision makers arrive at more informed choices for systems design and evaluation.