An emerging model of Web site design for marketing
Communications of the ACM
Communications of the ACM
Extracting macroscopic information from Web links
Journal of the American Society for Information Science and Technology
The Impact of Anthropomorphic Interfaces on Influence, Understanding and Credibility
HICSS '99 Proceedings of the Thirty-Second Annual Hawaii International Conference on System Sciences-Volume 1 - Volume 1
Customer experience requirements for e-commerce websites
International Journal of Web Engineering and Technology
Factor structure of web site creativity
Computers in Human Behavior
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To stay abreast of competition, business websites have to have more than a professional appearance; they need to attract and engage users. The literature indicates that adding dynamic and interactive features judiciously can increase web engagement; after all, who does not like to play? In so doing, cyber interactivity can be used as a strategic tool to improve the popularity of websites. The goal of this study is to examine interactivity dimensions and how they relate to the popularity of websites. This study compares a website's popularity as measured through "link-backs" or "referrals." Twenty-five features that relate to cyber interactivity as prescribed by Ha and James were classified into five dimensions: playfulness, reciprocal communication, choice, connectedness and data collection. The analysis was carried across three sectors of business: manufacturing, service and retail. No significant differences of adopting interactivity features were found by the industry sector. The findings suggest that playfulness and reciprocal communication are the most salient predictors for site popularity. Implications and suggestions were drawn from the results.