Customer experience requirements for e-commerce websites

Authors:
Oscar De Bruijn;Antonella De Angeli;Alistair Sutcliffe
Affiliations:
Business Systems Division, Manchester Business School, The University of Manchester, Booth Street West, Manchester M15 6PB, UK.;Business Systems Division, Manchester Business School, The University of Manchester, Booth Street West, Manchester M15 6PB, UK.;Business Systems Division, Manchester Business School, The University of Manchester, Booth Street West, Manchester M15 6PB, UK
Venue:
International Journal of Web Engineering and Technology
Year:
2007

Citing 13
Cited 1

Designing visual interfaces: communication oriented techniques

Designing visual interfaces: communication oriented techniques
Aesthetics and apparent usability: empirically assessing cultural and methodological issues

Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
Hedonic and ergonomic quality aspects determine a software's appeal

Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Designing Web Usability: The Practice of Simplicity

Designing Web Usability: The Practice of Simplicity
Interactivity by Design

Interactivity by Design
Heuristic Evaluation of Website Attractiveness and Usability

DSV-IS '01 Proceedings of the 8th International Workshop on Interactive Systems: Design, Specification, and Verification-Revised Papers
Assessing dimensions of perceived visual aesthetics of web sites

International Journal of Human-Computer Studies - Incorporating knowledge acquisition
Goal-driven requirements analysis for hypermedia-intensive Web applications

Requirements Engineering
Introduction

interactions - Funology
Computer games as interfaces

interactions - Funology
The impact of interactivity on business website visibility

International Journal of Web Engineering and Technology
The interplay of beauty, goodness, and usability in interactive products

Human-Computer Interaction
Assessing interaction styles in web user interfaces

INTERACT'05 Proceedings of the 2005 IFIP TC13 international conference on Human-Computer Interaction

Towards a theory of user judgment of aesthetics and user interface quality

ACM Transactions on Computer-Human Interaction (TOCHI)

Quantified Score

Hi-index	0.00

Visualization

Abstract

With the emergence of highly interactive applications on the World Wide Web has come a realisation that customer engagement is an increasingly important requirements consideration. It is currently not clear, however, what kinds of requirements websites have to adhere to in order to offer the right kinds of customer experience. In this paper, we report on a study in which we explored the relationships between content, presentation and usability of websites and how these relate to the overall satisfaction of the user and their willingness to purchase goods and services. Based on the results we can make recommendations about requirements considerations for content and presentation in the form of trade-offs that need to be considered by requirements-engineers.