The cost structure of sensemaking
CHI '93 Proceedings of the INTERACT '93 and CHI '93 Conference on Human Factors in Computing Systems
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Identifying opportunities for inpatient-centric technology
Proceedings of the 1st ACM International Health Informatics Symposium
Collaborative help in chronic disease management: supporting individualized problems
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
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Collaborative sensemaking occurs when multiple actors engage in understanding an unfamiliar, information-rich environment. We present preliminary results from a field study of the collaborative activities of healthcare providers in an emergency department. The goal of our study was to explore the nature of collaborative sensemaking and the role various information and communication tools play in the process. We describe how paper, whiteboards, and the computerized provider order entry system support common external representations to enhance collaborative sensemaking; but at the same time gaps in collaborative sensemaking occur, leading to representation shifts.