Supporting articulation work using software configuration management systems
Computer Supported Cooperative Work - Special issue on studies of cooperative design
Sorting things out: classification and its consequences
Sorting things out: classification and its consequences
Answer garden: a tool for growing organizational memory
Answer garden: a tool for growing organizational memory
Temporality in Medical Work: Time also Matters
Computer Supported Cooperative Work
Information and communication tools as aids to collaborative sensemaking
CHI '08 Extended Abstracts on Human Factors in Computing Systems
Web Semantics: Science, Services and Agents on the World Wide Web
Supporting collaborative help for individualized use
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Life transitions and online health communities: reflecting on adoption, use, and disengagement
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
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Coping with chronic illness disease is a long and lonely journey, because the burden of managing the illness on a daily basis is placed upon the patients themselves. In this paper, we present our findings for how diabetes patient support groups help one another find individualized strategies for managing diabetes. Through field observations of face-to-face diabetes support groups, content analysis of an online diabetes community, and interviews, we found several help interactions that are critical in helping patients in finding individualized solutions. Those are: (1) patients operationalize their experiences to easily contextualize and share executable strategies; (2) operationalization has to be done within the larger context of sharing illness trajectories; and (3) the support groups develop common understanding towards diabetes management. We further discuss how our findings translate into design implications for supporting chronic illness patients in online community settings.