Learning from Notes: organizational issues in groupware implementation
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
The Zephyr Help Instance: promoting ongoing activity in a CSCW system
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Social translucence: an approach to designing systems that support social processes
ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on human-computer interaction in the new millennium, Part 1
Hi-index | 0.00 |
This note reports on preliminary findings from a study of consultants' information-seeking practices in a global IT services company. We conducted semi-structured interviews with consultants in addition to observing their interactions with a knowledge repository in the course of everyday problem-solving events. Initial analyses suggest that consultants interacted with the knowledge repository with very instrumental ends in mind, looking for information that resembled more tidbits than knowledge. Time was also an important constraint--search was rarely approached without a perceived time cost. Though deeper analysis is pending, our data points to broader implications for the design of knowledge repositories, designers' and scholars' conceptualizations of them, and subsequently, approaches to studying them. We end with a discussion of next steps toward developing this work more fully.