What is part of a usability test?

Authors:
Torkil Clemmensen;Shi Qingxin
Affiliations:
Copenhagen Business School, Frederiksberg, Denmark;Copenhagen Business School, Frederiksberg, Denmark
Venue:
CHI '08 Extended Abstracts on Human Factors in Computing Systems
Year:
2008

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Abstract

The cultural diversity of users of technology challenges our methods for usability evaluation. In this paper we report from an ethnographic interview study of what is a part of a standard usability test in a company in Mumbai, India. Using structural and contrast questions, we do a taxonomic and paradigm analysis. Initially, we find that most parts of the usability test are not related to the interactive application that is tested, but to differences in user characteristics, test preparation, method, and location. Future work may identify cultural themes that can help interpret results from existing laboratory research in usability test methods.