Cultural usability tests - how usability tests are not the same all over the world

Authors:
Torkil Clemmensen;Qingxin Shi;Jyoti Kumar;Huiyang Li;Xianghong Sun;Pradeep Yammiyavar
Affiliations:
Department of Informatics, Copenhagen Business School, Denmark;Department of Informatics, Copenhagen Business School, Denmark;Indian Institute of Technology Guwahati, Assam, India;Inst. of psychology, Chinese Academy of Science, Beijing, China;Inst. of psychology, Chinese Academy of Science, Beijing, China;Indian Institute of Technology Guwahati, Assam, India
Venue:
UI-HCII'07 Proceedings of the 2nd international conference on Usability and internationalization
Year:
2007

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Abstract

The cultural diversity of users of technology challenges our methods for usability evaluation. In this paper we report on a multi-site, cross-cultural grounded theory field study of think aloud testing in seven companies in three countries (Denmark, China and India). The theoretical model that emerges from the data suggests that the production of a usability problem list is multicausal and subject to cultural variations. Even the way usability problems are experienced by test participants may be different. In the discussion we outline practical guidelines for a test that is more sensitive towards cultural usability.