Intercultural Usability Surveys: Do People Always Tell "The Truth"?

Authors:
Emilie W. Gould
Affiliations:
Adjunct Professor, Center for Distance Learning, SUNY Empire State College, NY, USA 12866
Venue:
IDGD '09 Proceedings of the 3rd International Conference on Internationalization, Design and Global Development: Held as Part of HCI International 2009
Year:
2009

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Abstract

Researchers have identified many ways that culture affects usability methods --- interviews, moderated tests, think-aloud protocols, and card sorts. This paper reviews some of that literature and discusses a project investigating the effect of culture on usability surveys.