Organisations as virtual communities: a sense-making approach for uniting knowledge consumers and knowledge workers

Authors:
Michael S. Nilan;Michael D'Eredita
Affiliations:
School of Information Studies, 4-206 Center for Science and Technology, Syracuse University, Syracuse, NY 13244-4100, USA.;School of Information Studies, 4-206 Center for Science and Technology, Syracuse University, Syracuse, NY 13244-4100, USA
Venue:
International Journal of Web Based Communities
Year:
2005

Citing 3
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Abstract

We propose virtual communities created around specific problems or ranges of problems on which organisations and consumers collaborate to solve. We propose two independent but compatible conceptualisations of sense-making behaviour as theoretic and methodological approaches for the basic interaction in virtual communities where dealing with problems is the primary activity.