Customer oriented software quality assurance
Customer oriented software quality assurance
Social translucence: an approach to designing systems that support social processes
ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on human-computer interaction in the new millennium, Part 1
Editorial: Software Quality and Internet Time
Software Quality Control
Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
Where did knowledge management come from?
IBM Systems Journal
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The internet has led people to a change that must be faced by the software community. The previous working forms in software assurance were not sufficient to guarantee systems quality because it is necessary to consider the social factors of the virtual community in the development process and data system credibility.