Empowerment: key to IS world-class quality
MIS Quarterly
The productivity paradox of information technology
Communications of the ACM
Productivity from information technology investment in knowledge work
Strategic information technology management
The relationship between information technology use and organizational performance
Strategic information technology management
The role and value of information technology infrastructure: some empirical observations
Strategic information technology management
Does information technology lead to smaller firms?
Management Science
The squandered computer: evaluating the business alignment of information technologies
The squandered computer: evaluating the business alignment of information technologies
Beyond the productivity paradox
Communications of the ACM
The substitution of information technology for other factors of production: a Firm Level Analysis
Management Science - Special issue: Frontier research on information systems and economics
Crash: Learning from the World's Worst Computer Disasters
Crash: Learning from the World's Worst Computer Disasters
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The productivity paradox in information technology is that investment in IT does not seem to be reflected in increased productivity. There is a host of possible explanations, but little consensus on which are responsible, or even on whether the paradox still exists - if it ever really did. This paper also considers a further matter whether the waves of management methods accompanying investment in IT have been determined not so much by organisational requirements as by the opportunities offered by IT, by crude, old-fashioned technological determinism, in fact. This might help explain why so many of these methods seem to fail in terms of the organisational requirements by which they are justified.