Is office productivity stagnant?
MIS Quarterly
The productivity paradox of information technology
Communications of the ACM
Productivity and information technology: the elusive connection
Management Science
The Business Value of Computers: An Executive's Guide
The Business Value of Computers: An Executive's Guide
Computers and the centralization of decision-making in u.s. city governments (united states)
Computers and the centralization of decision-making in u.s. city governments (united states)
Information Technology for Development
The New Office Technology and Its Effects on Secretaries and Managers
Education and Information Technologies
E-commerce and human resource management: theortical approaches and issues for the banking industry
Seeking sucess in E-business
Lines of advance in global information technology management: American/West European approach
Advanced topics in global information management
Social Science Computer Review
IS Planning autonomy in US subsidiaries of multinational firms
Information and Management
Integrating option model and knowledge management performance measures: an empirical study
Journal of Information Science
Information technology payoff in the health-care industry: a longitudinal study
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
The implementation and deployment of an ERP system: an industrial case study
Computers in Industry - Special issue: Current trends in ERP implementations and utilisation
Simulating Internet-based collaboration: A cost-benefit case study using a multi-agent model
Decision Support Systems
The IT productivity paradox revisited: technological determinism masked by management method?
International Journal of Information Technology and Management
The transformation of work in European banks: an analysis of IT skills
International Journal of Information Technology and Management
eValue and Value-driven User Responses to Information Technology
Electronic Markets - 'eValues'
A hybrid GA-ant colony approach for exploring the relationship between IT and firm performance
International Journal of Business Information Systems
The implementation and deployment of an ERP system: An industrial case study
Computers in Industry - Special issue: Current trends in ERP implementations and utilisation
User response to free trial restrictions: a coping perspective
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: interaction design and usability
Review: Coping with information technology challenges to identity: A theoretical framework
Computers in Human Behavior
Profiting from Knowledge Management: The Impact of Time and Experience
Information Systems Research
Measurement practices for knowledge management: an option perspective
CAiSE'05 Proceedings of the 17th international conference on Advanced Information Systems Engineering
International Journal of Business Information Systems
The intranet - an intrinsic component of strategic information management?
International Journal of Information Management: The Journal for Information Professionals
The antecedents and effects of consumers' active coping in B2C mobile shopping in China
Proceedings of the 14th Annual International Conference on Electronic Commerce
A Lag Effect of IT Investment on Firm Performance
Information Resources Management Journal
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Modern organizations are investing heavily in information technology (IT) with the objective of increasing overall profitability and the productivity of their knowledge workers. Yet, it is often claimed that the actual benefits of IT are disappointing at best, and that IT spending has failed to yield significant productivity gains -- hence the productivity paradox. Evidence is fragmented and somewhat mitigated. This paper argues that the current state of empirical research results from a failure to understand the interplay between IT and managerial work. It addresses this issue by analyzing patterns of association between IT usage and the nature of managerial work in different organizational contexts. Fifty-nine semi- structured interviews were conducted with middle line managers in three large companies: a Bank, a Telecommunications company, and a Utility. In addition, daily activities and IT usage were logged. The data indicate that the relationship between the level of IT usage and the nature of managerial work was stronger in the two organizations that were reorienting their strategies (Bank, Telecommunications) than in the one pursuing its existing strategy (Utility). It was also found that the pattern of the relationship between IT usage and the nature of managerial work depended on the kind of strategic reorientation implemented by the firm. For instance, in the Bank, the level of IT usage was associated with the amount of time spent by managers on information-related activities (e.g., reading reports, gathering information) and on disturbance handling activities (e.g., resolving conflicts, managing crises). In the Telecommunications company, IT usage was associated with more time spent on information-related activities and less on negotiation-related activities (e.g., discussions with colleagues on resource sharing, discussions with subordinates on performance standards). This finding suggests that heavy IT users paid greater attention to and spent more time on the roles they performed best with the technology (information-related activities), and may in fact have been embarking on an over-specialization trajectory.