Computing and organizations: what we know and what we don't know
Communications of the ACM - Special section on management of information systems
Use and productivity in personal computing
ICIS '89 Proceedings of the tenth international conference on Information Systems
ACM Transactions on Information Systems (TOIS) - Special issue on social science perspectives on IS
Task-technology fit and individual performance
MIS Quarterly
Measuring system usage: implications for IS theory testing
Management Science
Empirical evaluation of the revised technology acceptance model
Management Science
Cognitive conceptions of expertise
Expertise in context
Developing a multidimensional measure of system-use in an organizational context
Information and Management
Understanding software operations support expertise: a revealed causal mapping approach
MIS Quarterly - Special issue on Intensive research in information systems: using qualitative, interpretive, and case methods to study information technology—third installment
Organizational Learning: Creating, Retaining, and Transferring Knowledge
Organizational Learning: Creating, Retaining, and Transferring Knowledge
Knowledge and Organization: A Social-Practice Perspective
Organization Science
Assessing the Validity of IS Success Models: An Empirical Testand Theoretical Analysis
Information Systems Research
General Perspectives on Knowledge Management: Fostering a Research Agenda
Journal of Management Information Systems
Toward a Theory of Knowledge Reuse: Types of Knowledge Reuse Situations and Factors in Reuse Success
Journal of Management Information Systems
Situated Learning and the Situated Knowledge Web: Exploring the Ground Beneath Knowledge Management
Journal of Management Information Systems
Knowledge Management Strategies: Toward a Taxonomy
Journal of Management Information Systems
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
Information and Management
Valuing Knowledge-Based Initiatives: What We Know and What We Don't Know
International Journal of Knowledge Management
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Although many organizations are implementing knowledge management systems (KMS), there is little empirical evidence about whether KMS use can improve individual performance, and how time and experience influence the value derived from KMS use. Using hierarchical linear modeling (HLM) statistical analysis, we examined the impact of using a codification-based KMS on the sales performance of 2,154 sales representatives in a pharmaceutical firm over a 24-month period. We found that KMS had significant positive impacts on individual performance and that these performance benefits grew over time. Moreover, experience moderated the relationship between KMS use and individual performance. Knowledge workers with more experience were able to more quickly absorb and apply the knowledge from the KMS than were those with less experience, who took longer to benefit from KMS use. However, over time experience played a diminishing role in leveraging performance gains from KMS use, and knowledge workers with less experience eventually derived similar performance benefits as those of their more experienced counterparts.