A study of application program development techniques
Communications of the ACM
The Role of Domain Expenence in Software Design
IEEE Transactions on Software Engineering - Special issue on artificial intelligence and software engineering
Induction: processes of inference, learning, and discovery
Induction: processes of inference, learning, and discovery
The Use of Software Complexity Metrics in Software Maintenance
IEEE Transactions on Software Engineering
An overview of knowledge-acquisition and transfer
International Journal of Man-Machine Studies
Psychological characteristics of expert decision makers
Expert judgment and expert systems
System structure and software maintenance performance
Communications of the ACM
Cognitive issues in the process of software development: review and reappraisal
International Journal of Man-Machine Studies
Departmentalization in software development and maintenance
Communications of the ACM
Techniques for application software maintenance
Information and Software Technology
Automated support of software maintenance
Information and Software Technology
Communications of the ACM
International Journal of Man-Machine Studies
MIS skills for the 1990s: a survey of MIS managers' perceptions
Journal of Management Information Systems
On the distinction between functional development and functional maintenance
Journal of Software Maintenance: Research and Practice
Enterprise resource planning: cultural fits and misfits: is ERP a universal solution?
Communications of the ACM
Evaluating the Contributions of a Structured Software Development and Maintenance Methodology
Information Technology and Management
A schema-based model of program understanding
Selected papers of the 8th Interdisciplinary Workshop on Informatics and Psychology: Mental Models and Human-Computer Interaction 2
The use of mental imagery to facilitate information identification in requirements analysis
Journal of Management Information Systems - Special section: Research in integrating learning capabilities into information systems
A Software Maintainability Evaluation Methodology
IEEE Transactions on Software Engineering
New tools for the determination of e-commerce inhibitors
Decision Support Systems - Special issue: Agents and e-commerce business models
Identifying the enablers and barriers of IT personnel transition
Strategies for managing IS/IT personnel
Exploring knowledge sharing in ERP implementation: an organizational culture framework
Decision Support Systems
Analyzing the structure of expert knowledge
Information and Management
Barriers facing women in the IT work force
ACM SIGMIS Database
Advancement, voluntary turnover and women in IT: A cognitive study of work-family conflict
Information and Management
Cognitive evaluation of information modeling methods
Information and Software Technology
Journal of Management Information Systems
The Use of Cognitive Maps and Case-Based Reasoning for B2B Negotiation
Journal of Management Information Systems
CAKES-NEGO: Causal knowledge-based expert system for B2B negotiation
Expert Systems with Applications: An International Journal
A cognitive map-driven avatar design recommendation DSS and its empirical validity
Decision Support Systems
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
The impact of user constructs on e-learning effectiveness using the repertory grid
CATE '07 Proceedings of the 10th IASTED International Conference on Computers and Advanced Technology in Education
Exploring knowledge sharing in ERP implementation: an organizational culture framework
Decision Support Systems
Analyzing the structure of expert knowledge
Information and Management
Predicting problem-solving performance with concept maps: An information-theoretic approach
Decision Support Systems
Conceptual modeling of causal map: Object oriented causal map
Expert Systems with Applications: An International Journal
Electronic Commerce Research and Applications
Troubleshooting with human-readable automated reasoning
LISA'10 Proceedings of the 24th international conference on Large installation system administration
An agent-based cognitive mapping system for sales opportunity analysis
Expert Systems with Applications: An International Journal
Profiting from Knowledge Management: The Impact of Time and Experience
Information Systems Research
Challenges and barriers facing women in the IS workforce: how far have we come?
Proceedings of the 49th SIGMIS annual conference on Computer personnel research
ACIIDS'11 Proceedings of the Third international conference on Intelligent information and database systems - Volume Part II
Dialogical action research at omega corporation
MIS Quarterly
Understanding of website usability: Specifying and measuring constructs and their relationships
Decision Support Systems
A causal knowledge-based expert system for planning an Internet-based stock trading system
Expert Systems with Applications: An International Journal
Agent based mobile negotiation for personalized pricing of last minute theatre tickets
Expert Systems with Applications: An International Journal
Design and evaluation of Ubiquitous Information Systems and use in healthcare
Decision Support Systems
Tacit Knowledge Sharing During ERP Implementation: A Multi-Site Case Study
Information Resources Management Journal
Information Resources Management Journal
Ontological semantic inference based on cognitive map
Expert Systems with Applications: An International Journal
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This paper utilizes a qualitative methodology, revealed causal mapping (RCM), to investigate the phenomenon of software operations support expertise. Software operations support is a large portion of the IS work performed in organizations. While we as researchers have access to generalized theories and frameworks of expertise, very little is known about expertise in this critical area. To understand software operations support expertise, a mid-range theory is evoked from interviews with experts and the construction of RCMs from those interviews. The results of this study indicate that software operation support expertise is comprised of five major constructs: personal competencies, environmental factors, support personnel motivation, IS policies, and support personnel outcomes. Additionally, this study revealed that these constructs interact differently in contexts where software support is the main activity versus contexts where the focus is development. This study demonstrates that the use of the RCM methodology yields constructs of software operations support expertise that are not suggested by generalized theory. In addition, the use of RCM as an evocative, qualitative methodology reveals the interaction and linkages between these constructs. This paper also provides a history of and tutorial to the RCM methodology for use by the research community.