A process-oriented ontology-based knowledge management system for facilitating operational procedures in public administration

Authors:
Ioannis Savvas;Nick Bassiliades
Affiliations:
Laboratory of Informatics, Division of Informatics, Mathematics and Statistics, Department of Science, Agricultural University of Athens, Greece;Department of Informatics, Aristotle University of Thessaloniki, University Campus, GR-54124 Thessaloniki, Greece
Venue:
Expert Systems with Applications: An International Journal
Year:
2009

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Abstract

Public organizations produce daily a great volume of administrative documents, in order to fulfill their mission. This requires the use of a certain, unique for each procedure, legal framework. This article adopts a process oriented approach, through a web-based knowledge management system that provides this legal framework in an up-to-date and accurate manner. The system also supports the interpretation of the legal framework, supplying civil servants, citizens and businesses with precedents and opinions. The system employs an ontology in OWL for representing the public administration structure and any kind of document that flows among administrative units, during the execution of the procedures, which are mapped into OWL-S service models.