A heuristic evaluation of a World Wide Web prototype
interactions
Web site usability: a designer's guide
Web site usability: a designer's guide
Measuring information quality of web sites: development of an instrument
ICIS '99 Proceedings of the 20th international conference on Information Systems
Understanding software operations support expertise: a revealed causal mapping approach
MIS Quarterly - Special issue on Intensive research in information systems: using qualitative, interpretive, and case methods to study information technology—third installment
Exploring the factors associated with Web site success in the context of electronic commerce
Information and Management
Current technological impediments to business-to-consumer electronic commerce
Communications of the AIS
Designing the User Interface: Strategies for Effective Human-Computer Interaction
Designing the User Interface: Strategies for Effective Human-Computer Interaction
Using protocol analysis to evaluate the usability of a commercial web site
Information and Management
From the User Interface to the Consumer Interface
Information Systems Frontiers
Usability Basics for Software Developers
IEEE Software
IEEE Software
A Global Perspective on Web Site Usability
IEEE Software
Effect of store design on consumer purchases: an empirical study of on-line bookstores
Information and Management
Developing and validating an instrument for measuring user-perceived web quality
Information and Management
Assessing a Firm's Web Presence: A Heuristic Evaluation Procedure for the Measurement of Usability
Information Systems Research
Web Site Usability, Design, and Performance Metrics
Information Systems Research
Businesses as Buildings: Metrics for the Architectural Quality of Internet Businesses
Information Systems Research
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
Information Systems Research
A Two-Factor Theory for Website Design
HICSS '00 Proceedings of the 33rd Hawaii International Conference on System Sciences-Volume 6 - Volume 6
HICSS '99 Proceedings of the Thirty-second Annual Hawaii International Conference on System Sciences-Volume 5 - Volume 5
Understanding web home page perception
European Journal of Information Systems
Consumer reactions to electronic shopping on the world wide web
International Journal of Electronic Commerce
An empirical study of web site navigation structures' impacts on web site usability
Decision Support Systems
Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model
International Journal of Electronic Commerce
WebQual: An Instrument for Consumer Evaluation of Web Sites
International Journal of Electronic Commerce
User Expectations and Rankings of Quality Factors in Different Web Site Domains
International Journal of Electronic Commerce
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
Damaged merchandise? a review of experiments that compare usability evaluation methods
Human-Computer Interaction
Modeling Web Site Design Across Cultures: Relationships to Trust, Satisfaction, and E-Loyalty
Journal of Management Information Systems
Designing usable online stores: A landscape preference perspective
Information and Management
Attributes of Web Site Usability: A Study of Web Users with the Repertory Grid Technique
International Journal of Electronic Commerce
Designing the user interface and functions of a search engine development tool
Decision Support Systems
Consumer trust in e-commerce web sites: A meta-study
ACM Computing Surveys (CSUR)
Socialnomics: How Social Media Transforms the Way We Live and Do Business
Socialnomics: How Social Media Transforms the Way We Live and Do Business
User acceptance of hedonic information systems
MIS Quarterly
The Design of Everyday Things
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
Memotree: using online social networking to strengthen family communication
HCI'13 Proceedings of the 15th international conference on Human-Computer Interaction: users and contexts of use - Volume Part III
Evaluating the perceived and estimated quality in use of Web 2.0 applications
Journal of Systems and Software
A machine learning-based usability evaluation method for eLearning systems
Decision Support Systems
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Developing a usable website is pivotal for e-business success. Researchers have devoted effort to develop metrics, guidelines and theories of website usability, yet there still is a lack of consensus on the multifaceted dimensions of website usability and lack of investigation of the nomological networks among website usability constructs. This study first investigated the common dimensions of website usability by integrating the findings of previous studies and a focus group study with website usability experts. Instruments to measure the constructs were developed and empirically validated. Then nomological networks between website usability constructs and between those constructs and online purchase intention and purchase were examined. Three field studies including two questionnaire surveys and a causal mapping analysis were conducted. The research identified ten website usability constructs with strong psychometric properties. A number of nomological networks between usability constructs were discovered, contributing to identification of sources of variances of purchase intention and purchase behavior. Findings of this study are expected to provide useful insights for practitioners to develop more usable websites and for researchers to better assess the effect of website usability on online customer behavior.