From the User Interface to the Consumer Interface

  • Authors:
  • Melissa Cole;Robert M. O’keefe;Haytham Siala

  • Affiliations:
  • Department of Information System and Computing, Brunel University, Uxbridge, Middlesex, UK, UB8 3PH. Melissa.Cole@brunel.ac.uk;Department of Information System and Computing, Brunel University, Uxbridge, Middlesex, UK, UB8 3PH. Bob.OKeefe@brunel.ac.uk;Department of Information System and Computing, Brunel University, Uxbridge, Middlesex, UK, UB8 3PH. Haytham.Siala@brunel.ac.uk

  • Venue:
  • Information Systems Frontiers
  • Year:
  • 2000

Quantified Score

Hi-index 0.02

Visualization

Abstract

Business success requires that advances in technology be designed and applied within a human context. Too often technological advance has occurred without reference to human behavior. While research appreciates that electronic consumers are computer users, and vice-versa, few understand exactly how this is transforming consumer behavior. In other words, technological imagination has surpassed our knowledge of media-based consumer behavior. This paper seeks to re-dress the balance of understanding. By (i) integrating themes in human-computer interaction (HCI) with consumer behavior models and (ii) placing the results within a framework of relevant research issues, we present the conceptual foundations for a consumer interface.