Cultural differences in the online behavior of consumers

Authors:
Patrick Y. K. Chau;Melissa Cole;Anne P. Massey;Mitzi Montoya-Weiss;Robert M. O'Keefe
Affiliations:
The University of Hong Kong;Brunel University, United Kingdom;Indiana University, Bloomington;North Carolina State University, Raleigh;Brunel University, U.K., Henley Management College.
Venue:
Communications of the ACM
Year:
2002

Citing 7
Cited 36

Content of corporate Web pages as advertising media

Communications of the ACM
Web page design: implications of memory, structure and scent for information retrieval

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
User interface directions for the Web

Communications of the ACM
Predictors of online buying behavior

Communications of the ACM
From the user interface to the consumer interface: results from a global experiment

International Journal of Human-Computer Studies
From the User Interface to the Consumer Interface

Information Systems Frontiers
Consumer reactions to electronic shopping on the world wide web

International Journal of Electronic Commerce

Understanding usability in mobile commerce

Communications of the ACM - Mobile computing opportunities and challenges
Customer self-service systems: The effects of perceived Web quality with service contents on enjoyment, anxiety, and e-trust

Decision Support Systems
Understanding multicultural differences in online satisfaction

Proceedings of the 2007 ACM SIGMIS CPR conference on Computer personnel research: The global information technology workforce
Search Strategies in Shopping Engines: An Experimental Investigation

International Journal of Electronic Commerce
What do they say about "Friends"? A cross-cultural study on Internet discussion forum

Computers in Human Behavior
Making e-Government systems workable: Exploring the evolution of frames

The Journal of Strategic Information Systems
Content preparation for cross-cultural e-commerce: a review and a model

Behaviour & Information Technology
Effects of two national environmental factors on e-commerce functionality adoption: a cross-country case study of a global bank

Enterprise Information Systems
A cross-cultural user evaluation of product recommender interfaces

Proceedings of the 2008 ACM conference on Recommender systems
Modeling Web Site Design Across Cultures: Relationships to Trust, Satisfaction, and E-Loyalty

Journal of Management Information Systems
Non-universal usability?: a survey of how usability is understood by Chinese and Danish users

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Culture Design of Information Architecture for B2C E-Commerce Websites

HCD 09 Proceedings of the 1st International Conference on Human Centered Design: Held as Part of HCI International 2009
Supportive Web Design for Users from Different Culture Origins in E-Commerce

IDGD '09 Proceedings of the 3rd International Conference on Internationalization, Design and Global Development: Held as Part of HCI International 2009
Culture and acceptance of global web sites: a cross-country study of the effects of national cultural values on acceptance of a personal web portal

ACM SIGMIS Database
Differences in e-commerce behavior between neighboring countries: the case of France and Belgium

ACM SIGMIS Database
Online shopping behavior model: a literature review and proposed model

ICACT'09 Proceedings of the 11th international conference on Advanced Communication Technology - Volume 3
Information technology and culture: Identifying fragmentary and holistic perspectives of culture

Information and Organization
The long-term effects of integral versus composite metaphors on experts' and novices' search behaviors

Interacting with Computers
Exploring cultural differences in information behavior applying psychophysiological methods

CHI '10 Extended Abstracts on Human Factors in Computing Systems
Investigating the differences in web browsing behaviour of Chinese and European users using mouse tracking

UI-HCII'07 Proceedings of the 2nd international conference on Usability and internationalization
Multimodal intercultural information and communication technology: a framework for designing and evaluating multimodal intercultural communicators

Multimodal corpora
An empirical comparison of consumer usability preferences in online shopping using stationary and mobile devices: results from a college student population

Electronic Commerce Research
Will you spend more money and time on internet shopping when the product and situation are right?

Computers in Human Behavior
Cultural difference in motivations for using social network sites: A comparative study of American and Korean college students

Computers in Human Behavior
Organizational culture and information systems adoption: A three-perspective approach

Information and Organization
Computing security in the developing world: a case for multidisciplinary research

NSDR '11 Proceedings of the 5th ACM workshop on Networked systems for developing regions
Review: a review of culture in information systems research: toward a theory of information technology culture conflict

MIS Quarterly
A three-perspective model of culture, information systems, and their development and use

MIS Quarterly
Designing usable interfaces with cultural dimensions

INTERACT'05 Proceedings of the 2005 IFIP TC13 international conference on Human-Computer Interaction
E-Commerce in China: The case of travel

International Journal of Information Management: The Journal for Information Professionals
A Comparison of American and Indian Consumers' Perceptions of Electronic Commerce

Information Resources Management Journal
A Cross-Cultural Analysis of Communication Tools and Communication Outcomes

Journal of Global Information Management
User Attitude Towards Mandatory Use of Information Systems: A Chinese Cultural Perspective

Journal of Global Information Management
Knowing what a user likes: a design science approach to interfaces that automatically adapt to culture

MIS Quarterly
Imaginal and emotional experiences in pleasure-oriented IT usage: A hedonic consumption perspective

Information and Management
Electronic commerce sales' response to gasoline price

International Journal of Electronic Finance

Quantified Score

Hi-index	48.22

Visualization

Abstract

Understanding how different cultures use the Net---as well as perceive the same Web sites---can translate to truly global e-commerce.