Frontiers of electronic commerce
Frontiers of electronic commerce
InterShop: enhancing the vendor/customer dialectic in electronic shopping
Journal of Management Information Systems - Special section: Navigation in information-intensive environments
Quantifying the effect of user interface design features on cyberstore traffic and sales
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Creating usable e-commerce sites
StandardView
Enticing online consumers: a technology acceptance perspective research-in-progress
SIGCPR '00 Proceedings of the 2000 ACM SIGCPR conference on Computer personnel research
Initial trust, perceived risk, and the adoption of internet banking
ICIS '00 Proceedings of the twenty first international conference on Information systems
An empirical study of human Web assistants: implications for user support in Web information systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
User modelling for live help systems: initial results
Proceedings of the 3rd ACM conference on Electronic Commerce
The impact of culture and gender on web sites: an empirical study
ACM SIGMIS Database
Cultural differences in the online behavior of consumers
Communications of the ACM
Electronic Commerce Internet Strategies and Business Models-A Survey
Information Systems Frontiers
Information Technology and Management
Consumer trust in an Internet store
Information Technology and Management
Balancing the vendor and consumer requirements for electronic shopping systems
Information Technology and Management
Information Technology and Management
Effect of store design on consumer purchases: an empirical study of on-line bookstores
Information and Management
Key dimensions of business-to-consumer web sites
Information and Management
Beyond logs and surveys: in-depth measures of people's web use skills
Journal of the American Society for Information Science and Technology
Exploring consumers' perceptions of online credit card theft
Journal of Internet Commerce
User Modelling for Live Help Systems
WELCOM '01 Proceedings of the Second International Workshop on Electronic Commerce
Managing web usage in the workplace
Enticing online consumers: an extended technology acceptance perspective
Information and Management
Risk behavior of Internet shopping: comparison of college students' versus non-student adults'
ICEC '03 Proceedings of the 5th international conference on Electronic commerce
Managing e-commerce and mobile computing technologies
Electronic window dressing: impression management with websites
European Journal of Information Systems - Managing e-business transformation
An empirical study on predicting user acceptance of e-shopping on the Web
Information and Management
Functional characteristics of commercial web sites: a longitudinal study in Hong Kong
Information and Management
Presence: Teleoperators and Virtual Environments
Classifying and coding online actions
Social Science Computer Review - Special issue: Sociology and computing
Initial trust and the adoption of B2C e-commerce: The case of internet banking
ACM SIGMIS Database
Evaluating e-commerce functionality with a focus on customer service
Communications of the ACM - Voting systems
Risk profile and consumer shopping behavior in electronic and traditional channels
Decision Support Systems
Extrinsic versus intrinsic motivations for consumers to shop on-line
Information and Management
ICEC '05 Proceedings of the 7th international conference on Electronic commerce
Information and Management
Designing consumer interfaces for experiential tasks: an empirical investigation
European Journal of Information Systems
Internet market strategies: antecedents and implications
Information and Management
Perceptual antecedents of user attitude in electronic commerce
ACM SIGMIS Database
B2C Web site quality and emotions during online shopping episodes: an empirical study
Information and Management
A classification of internet retail stores
International Journal of Electronic Commerce
International Journal of Electronic Commerce
A firm-level framework for planning electronic commerce information systems infrastructure
International Journal of Electronic Commerce
EASY shopping: a value-added service for electronic malls
International Journal of Electronic Commerce
International Journal of Electronic Commerce - Special issue: Electronic intermediaries and networks in business-to-business electronic commerce
Customer relationship management (CRM) in e-government: a relational perspective
Decision Support Systems
Factors affecting the implementation success of Internet-based information systems
Computers in Human Behavior
Examination of online channel preference: using the structure-conduct-outcome framework
Decision Support Systems
Adoption of internet banking: an empirical study in Hong Kong
Decision Support Systems
The impact of Web quality and playfulness on user acceptance of online retailing
Information and Management
Determinants of adoption of mobile games under mobile broadband wireless access environment
Information and Management
International Journal of Human-Computer Studies
Journal of Management Information Systems
Journal of Management Information Systems
Journal of Management Information Systems
An Assessment of Electronic Information Transfer in B2B Supply-Channel Relationships
Journal of Management Information Systems
The Impact of Infusing Social Presence in the Web Interface: An Investigation Across Product Types
International Journal of Electronic Commerce
The Effect of Web Site Perceptions on Initial Trust in the Owner Company
International Journal of Electronic Commerce
International Journal of Electronic Commerce
Satisfaction with Internet-Based Services: The Role of Expectations and Desires
International Journal of Electronic Commerce
International Journal of Electronic Commerce
User Expectations and Rankings of Quality Factors in Different Web Site Domains
International Journal of Electronic Commerce
Electronic Commerce Customer Relationship Management: An Assessment of Research
International Journal of Electronic Commerce
Consumer Behavior in Web-Based Commerce: An Empirical Study
International Journal of Electronic Commerce
Determinants of On-Line Channel Use for Purchasing Financial Products
International Journal of Electronic Commerce
International Journal of Electronic Commerce
Empirical analysis of consumer reaction to the virtual reality shopping mall
Computers in Human Behavior
The impact of personality type on purchasing decisions in virtual stores
Information Technology and Management
Building effective online game websites with knowledge-based trust
Information Systems Frontiers
Customer-perceived value of e-financial services: a means-end approach
International Journal of Electronic Finance
International Journal of Mobile Communications
The Journal of Strategic Information Systems
A study of B2B e-market in China: E-commerce process perspective
Information and Management
Browsing databases with constraint hierarchies
Electronic Commerce Research
The review of the website evaluation framework in Information Systems and marketing journals
International Journal of Information Systems and Change Management
The structure of Web-based information systems satisfaction: Testing of competing models
Journal of the American Society for Information Science and Technology
Interface design and emotions experienced on B2C Web sites: Empirical testing of a research model
Computers in Human Behavior
Analysing the Key Factors of Web Design: A Heuristic Evaluation
EC-Web '08 Proceedings of the 9th international conference on E-Commerce and Web Technologies
Understanding individual investor's behavior with financial information disclosed on the web sites
Behaviour & Information Technology
Consumer adoption of mobile TV: Examining psychological flow and media content
Computers in Human Behavior
Characteristics of Consumer Search On-Line: How Much Do We Search?
International Journal of Electronic Commerce
Expert Systems with Applications: An International Journal
Attributes of Web Site Usability: A Study of Web Users with the Repertory Grid Technique
International Journal of Electronic Commerce
Journal of Management Information Systems
A comparison of purchase decision calculus between potential and repeat customers of an online store
Decision Support Systems
Consumer selection of E-commerce websites in a B2C environment: a discrete decision choice model
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
Applying experimental online auctions in marketing research for multi-channel firms
Expert Systems with Applications: An International Journal
Adoption of IPTV under the convergence of broadcasting and telecommunications
ICACT'09 Proceedings of the 11th international conference on Advanced Communication Technology - Volume 2
Expert Systems with Applications: An International Journal
Information and Management
Internet market strategies: Antecedents and implications
Information and Management
Usability evaluation of Korean e-government portal
UAHCI'07 Proceedings of the 4th international conference on Universal access in human-computer interaction: applications and services
Usability evaluation of Korean e-government portal
UAHCI'07 Proceedings of the 4th international conference on Universal access in human-computer interaction: applications and services
Impact of web experience on e-consumer responses
EC-Web'07 Proceedings of the 8th international conference on E-commerce and web technologies
Consumer perceptions on web advertisements and motivation factors to purchase in the online shopping
Computers in Human Behavior
Personal innovativeness, security and privacy as determinants of e-trading adoption
International Journal of Electronic Finance
A study of demographic embodiments of product recommendation agents in electronic commerce
International Journal of Human-Computer Studies
It won't happen to me: Promoting secure behaviour among internet users
Computers in Human Behavior
The influence of the commercial features of the Internet on the adoption of e-commerce by consumers
Electronic Commerce Research and Applications
Let's Shop Online Together: An Empirical Investigation of Collaborative Online Shopping Support
Information Systems Research
What factors influence online brand trust: evidence from online tickets buyers in Malaysia
Journal of Theoretical and Applied Electronic Commerce Research
Explaining website effectiveness: The hedonic-utilitarian dual mediation hypothesis
Electronic Commerce Research and Applications
Gender-specific on-line shopping preferences
Electronic Commerce Research
Trust and TAM in online shopping: an integrated model
MIS Quarterly
The interaction effects of familiarity, breadth and media usage on web browsing experience
Computers in Human Behavior
CLEF'11 Proceedings of the Second international conference on Multilingual and multimodal information access evaluation
Connecting IT Services Operations to Services Marketing Practices
Journal of Management Information Systems
Journal of Management Information Systems
Understanding of website usability: Specifying and measuring constructs and their relationships
Decision Support Systems
Linking commercial website functions to perceived usefulness: A free disposal hull approach
Mathematical and Computer Modelling: An International Journal
Cumulative strategic capability and performance of early movers and followers in the cyber market
International Journal of Information Management: The Journal for Information Professionals
Factors affecting the adoption of Internet Banking in Hong Kong-implications for the banking sector
International Journal of Information Management: The Journal for Information Professionals
International Journal of Information Management: The Journal for Information Professionals
Expectations versus reality: a snapshot of consumer experiences with Internet retailing
International Journal of Information Management: The Journal for Information Professionals
The assessment of usability of electronic shopping: A heuristic evaluation
International Journal of Information Management: The Journal for Information Professionals
Virtual agents in retail web sites: Benefits of simulated social interaction for older users
Computers in Human Behavior
Critical review of the e-loyalty literature: a purchase-centred framework
Electronic Commerce Research
A Study of the Impact of Individual Differences on Online Shopping
International Journal of E-Business Research
The Impact of the Internet on Marketing Strategy: Revisiting Early Predictions
International Journal of E-Business Research
International Journal of Enterprise Information Systems
The Role of Usability in E-Commerce Services
International Journal of E-Business Research
The Role of Usability in E-Commerce Services
International Journal of E-Business Research
Information Resources Management Journal
A Data-Driven Approach to Measure Web Site Navigability
Journal of Management Information Systems
The influence of user affect in online information disclosure
The Journal of Strategic Information Systems
The adoption of gamification in e-banking
Proceedings of the 2013 International Conference on Information Systems and Design of Communication
Key Dimensions on B2C E-Business: An Empirical Study in Malaysia
International Journal of Human Capital and Information Technology Professionals
Situated or ubiquitous? A segmentation of mobile e-shoppers
International Journal of Mobile Communications
Factors encouraging the internet banking adoption in Thailand
International Journal of Electronic Finance
Consumer shopping behaviour on the Internet: insights from Malaysia
Electronic Commerce Research
Hi-index | 0.02 |
Much fascination and speculation surrounds the impact of the World Wide Web on consumer shopping behavior. At the same time, there is little empirical evidence underlying all this speculation. This article provides one such data set. It reports on factors that consumers found salient as they browsed through selected electronic malls on the World Wide Web. We gathered consumers' reactions via an open-ended survey using a sample of 220 shoppers. We related the reactions to the factors of product perceptions, shopping experience, customer service, and perceived consumer risk, which we had identified from the existing literature on retail patronage behavior. This study translated these factors to the World Wide Web context and explored their relative salience.With respect to product perceptions, consumers were impressed by the breadth of stores on the World Wide Web but disappointed with the depth of a merchant's offerings. The shopping experience was reported to be generally enjoyable, but at the same time frustrating. Consumers also reported that they could perceive the potential for time savings and reduced effort compared with traditional forms of shopping, but that, at present, goal-directed shopping was difficult. Nearly everyone in the sample had something negative to say about customer service on the World Wide Web, judging that the sites were not designed to be responsive to their needs and that the presentation of goods and services seemed intangible. Risk was cited as a barrier to shopping on the World Wide Web, but was not as salient to our sample as product perceptions, shopping experience, and customer service. Overall, the results suggest that World Wide Web merchants need to think more about how they perform on the factors known to affect consumer behavior; namely, product perceptions, shopping experience, and customer service. We offer advice for enhancing the design of World Wide Web retail sites.