Designing information-abundant web sites: issues and recommendations
International Journal of Human-Computer Studies - Special issue: World Wide Web usability
International Journal of Human-Computer Studies - Special issue: World Wide Web usability
Dialogical techniques for the design of web sites
International Journal of Human-Computer Studies - Special issue: World Wide Web usability
Web sites of the Fortune 500 companies: facing customers through home pages
Information and Management
An emerging model of Web site design for marketing
Communications of the ACM
Web-based customer decision support systems
Communications of the ACM
User interface directions for the Web
Communications of the ACM
The content and design of web sites: an empirical study
Information and Management
Web usage mining for Web site evaluation
Communications of the ACM
On risk, convenience, and Internet shopping behavior
Communications of the ACM
Opportunities to enhance a commercial website
Information and Management
Exploring the factors associated with Web site success in the context of electronic commerce
Information and Management
ECommerce Strategies
Designing Web Usability: The Practice of Simplicity
Designing Web Usability: The Practice of Simplicity
Using protocol analysis to evaluate the usability of a commercial web site
Information and Management
International Journal of Human-Computer Studies
Effect of store design on consumer purchases: an empirical study of on-line bookstores
Information and Management
Key dimensions of business-to-consumer web sites
Information and Management
Developing and validating an instrument for measuring user-perceived web quality
Information and Management
Global corporate web sites: an empirical investigation of content and design
Information and Management
Specifying Quality Characteristics and Attributes for Websites
Web Engineering, Software Engineering and Web Application Development
Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior
Information Systems Research
Assessing a Firm's Web Presence: A Heuristic Evaluation Procedure for the Measurement of Usability
Information Systems Research
Web Site Usability, Design, and Performance Metrics
Information Systems Research
Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics
Information Systems Research
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
Information Systems Research
An empirical study of the effects of interactivity on web user attitude
International Journal of Human-Computer Studies
Factors influencing the usage of websites: the case of a generic portal in The Netherlands
Information and Management
Determinants of Successful Website Design: Relative Importance and Recommendations for Effectiveness
HICSS '99 Proceedings of the Thirty-second Annual Hawaii International Conference on System Sciences-Volume 5 - Volume 5
Customer-centered rules for design of e-commerce Web sites
Communications of the ACM - Mobile computing opportunities and challenges
An empirical study on predicting user acceptance of e-shopping on the Web
Information and Management
Assessing dimensions of perceived visual aesthetics of web sites
International Journal of Human-Computer Studies - Incorporating knowledge acquisition
Evaluating web sites: exploiting user's expectations
International Journal of Human-Computer Studies - Incorporating knowledge acquisition
The conceptualization and empirical validation of web site user satisfaction
Information and Management
Dimensional hierarchy of retail website quality
Information and Management
Evaluating e-commerce functionality with a focus on customer service
Communications of the ACM - Voting systems
International Journal of Human-Computer Studies
Cyberaccess: web accessibility and corporate America
Communications of the ACM - The Blogosphere
User satisfaction from commercial web sites: the effect of design and use
Information and Management
The role played by perceived usability, satisfaction and consumer trust on website loyalty
Information and Management
The role of pleasure in web site success
Information and Management
B2C Web site quality and emotions during online shopping episodes: an empirical study
Information and Management
Web site success metrics: addressing the duality of goals
Communications of the ACM - Software product line
Consumer reactions to electronic shopping on the world wide web
International Journal of Electronic Commerce
Data triangulation and web quality metrics: a case study in e-government
Information and Management
A Two-Stage Model of the Promotional Performance of Pure Online Firms
Information Systems Research
International Journal of Electronic Commerce
User Expectations and Rankings of Quality Factors in Different Web Site Domains
International Journal of Electronic Commerce
An Evaluation of Cyber-Bookshops: The WebQual Method
International Journal of Electronic Commerce
Measuring the Efficiency of Web Site Traffic Generation
International Journal of Electronic Commerce
The review of the website evaluation framework in Information Systems and marketing journals
International Journal of Information Systems and Change Management
The roles of habit and web site quality in e-commerce
International Journal of Information Management: The Journal for Information Professionals
The evolution of corporate web presence: A longitudinal study of large American companies
International Journal of Information Management: The Journal for Information Professionals
Applying evaluation criteria to New Zealand government websites
International Journal of Information Management: The Journal for Information Professionals
Quantitative evaluation of commercial web sites
International Journal of Information Management: The Journal for Information Professionals
International Journal of Information Management: The Journal for Information Professionals
Success on the Internet-optimizing relationships through the corporate site
International Journal of Information Management: The Journal for Information Professionals
Towards an understanding of the behavioural intention to use a web site
International Journal of Information Management: The Journal for Information Professionals
The assessment of usability of electronic shopping: A heuristic evaluation
International Journal of Information Management: The Journal for Information Professionals
The review of the website evaluation framework in Information Systems and marketing journals
International Journal of Information Systems and Change Management
Website evaluation: consistency between website presence and strategy
International Journal of Information Systems and Change Management
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This study provides an overview and guideline of website evaluation by selecting 139 articles from 21 leading journals to identify the development trend and analyse the proposed frameworks and criteria. The authors classified the selected studies into Information Systems (IS), marketing, and combination approaches and identify the number of citation for each criterion introduced in each study. The study shows that the dominant trend in website evaluation has shifted from an IS approach to a combination approach during the past 10 years. The most cited criteria in selected studies are identified. The study suggests a comprehensive evaluation framework need to be integrated with web strategy and using a hybrid structure to include IS and marketing criteria.