Social influence and end-user training
Communications of the ACM
Measuring system usage: implications for IS theory testing
Management Science
Communications of the ACM
Reducing buyer search costs: implications for electronic marketplaces
Management Science - Special issue: Frontier research on information systems and economics
Web site usability: a designer's guide
Web site usability: a designer's guide
A set of principles for conducting and evaluating interpretive field studies in information systems
MIS Quarterly - Special issue on intensive research in information systems
Predictors of online buying behavior
Communications of the ACM
Evaluation of user interface designs for information retrieval systems: a computer-based experiment
Decision Support Systems - From information retrieval to knowledge management: enabling technologies and best practices
A user-centered design approach to personalization
Communications of the ACM
Communications of the ACM
Personalization on the Net using Web mining: introduction
Communications of the ACM
Internet-based e-shopping and consumer attitudes an empirical study
Information and Management
Usability Engineering
E-Commerce User Experience
The Value of Internet Commerce to the Customer
Management Science
Assessing a Firm's Web Presence: A Heuristic Evaluation Procedure for the Measurement of Usability
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Measuring e-Commerce in Net-Enabled Organizations: An Introduction to the Special Issue
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Web Site Usability, Design, and Performance Metrics
Information Systems Research
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
Information Systems Research
Frictionless Commerce? A Comparison of Internet and Conventional Retailers
Management Science
Building Effective Online Marketplaces with Institution-Based Trust
Information Systems Research
Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model
Information Systems Research
Internet self-efficacy and electronic service acceptance
Decision Support Systems
Consumer reactions to electronic shopping on the world wide web
International Journal of Electronic Commerce
A classification of internet retail stores
International Journal of Electronic Commerce
Individual Trust in Online Firms: Scale Development and Initial Test
Journal of Management Information Systems
Trust and TAM in online shopping: an integrated model
MIS Quarterly
What makes consumers buy from Internet? A longitudinal study of online shopping
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
The review of the website evaluation framework in Information Systems and marketing journals
International Journal of Information Systems and Change Management
Affect as a Mediator between Web-Store Design and Consumers' Attitudes toward the Store
Affect and Emotion in Human-Computer Interaction
Dynamics of Trust Revision: Using Health Infomediaries
Journal of Management Information Systems
Designing usable online stores: A landscape preference perspective
Information and Management
Do web sites change customers' beliefs? A study of prior-posterior beliefs in e-commerce
Information and Management
Understanding factors affecting e-reverse auction use: An integrative approach
Computers in Human Behavior
Attributes of Web Site Usability: A Study of Web Users with the Repertory Grid Technique
International Journal of Electronic Commerce
A comparison of purchase decision calculus between potential and repeat customers of an online store
Decision Support Systems
A strategic framework for website evaluation based on a review of the literature from 1995-2006
Information and Management
An exploratory study of website information content
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Explaining website effectiveness: The hedonic-utilitarian dual mediation hypothesis
Electronic Commerce Research and Applications
Information technology as a change actant in sustainability innovation: Insights from Uppsala
The Journal of Strategic Information Systems
Interface design elements for anti-phishing systems
DESRIST'11 Proceedings of the 6th international conference on Service-oriented perspectives in design science research
Exploring the effect of strategic positioning on firm performance in the e-business context
International Journal of Information Management: The Journal for Information Professionals
Which is more important in Internet shopping, perceived price or trust?
Electronic Commerce Research and Applications
Information quality, trust, and risk perceptions in electronic data exchanges
Decision Support Systems
The Role of Usability in E-Commerce Services
International Journal of E-Business Research
The Role of Usability in E-Commerce Services
International Journal of E-Business Research
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Effective website design plays a critical role in attracting and maintaining customers' interest. Despite the importance of websites as the major and, at times, sole channel of communication in e-business, little theoretical knowledge is available about how websites may influence online shoppers' attitudes and behavior. In this paper, we develop a conceptual framework for measuring the impact of Web-design elements on the beliefs and behavior of Web customers. In developing the theoretical model (called the belief reinforcement model, or BRM), we synthesize the theory of planned behavior with theories in social psychology, consumer behavior, and management to categorize Web-design elements and conceptualize the salient aspects of Web shoppers' behavior. The empirical examination of BRM indicates that various categories of Web-design elements reinforce Web customers' beliefs, which in turn positively impact attitudinal constructs that lead to changes in their purchase intentions. BRM and its results provide an initial guideline for a rigorous approach to designing websites for e-business and testing their effectiveness before their full deployment.