Revisiting the role of web assurance seals in consumer trust
ICEC '04 Proceedings of the 6th international conference on Electronic commerce
Trustworthiness in B2C e-commerce: an examination of alternative models
ACM SIGMIS Database
International Journal of Human-Computer Studies
A model for buyer's trust in the e-marketplace
ICEC '05 Proceedings of the 7th international conference on Electronic commerce
Distrust and trust in B2C e-commerce: do they differ?
ICEC '06 Proceedings of the 8th international conference on Electronic commerce: The new e-commerce: innovations for conquering current barriers, obstacles and limitations to conducting successful business on the internet
International Journal of Human-Computer Studies
Decision Support Systems
Perceived Information Quality in Data Exchanges: Effects on Risk, Trust, and Intention to Use
Information Systems Research
Information Systems Research
An Extended Privacy Calculus Model for E-Commerce Transactions
Information Systems Research
Examining customers' trust in online vendors and their dropout decisions: An empirical study
Electronic Commerce Research and Applications
The Role of Reputation Systems in Reducing On-Line Auction Fraud
International Journal of Electronic Commerce
Why Do Internet Users Stick with a Specific Web Site? A Relationship Perspective
International Journal of Electronic Commerce
Determinants of success for application service provider: An empirical test in small businesses
International Journal of Human-Computer Studies
Factors and effects of information credibility
Proceedings of the ninth international conference on Electronic commerce
RFID, privacy and the perception of risk: A strategic framework
The Journal of Strategic Information Systems
Procurement models in the agricultural supply chain: A case study of online coffee auctions in India
Electronic Commerce Research and Applications
Revisiting the role of web assurance seals in business-to-consumer electronic commerce
Decision Support Systems
E-governance services through telecenters: The role of human intermediary and issues of trust
Information Technologies and International Development
Building effective online game websites with knowledge-based trust
Information Systems Frontiers
Trust in consumer-to-consumer electronic commerce
Information and Management
Deconstructing mobile commerce service with continuance intention
International Journal of Mobile Communications
International Journal of Information Technology and Management
The Journal of Strategic Information Systems
Two-level trust-based decision model for information assurance in a virtual organization
Decision Support Systems
Trust and risk in e-government adoption
The Journal of Strategic Information Systems
Information Systems Frontiers
Is There an On-line Advertisers' Dilemma? A Study of Click Fraud in the Pay-Per-Click Model
International Journal of Electronic Commerce
The Moderating Effect of Transaction Experience on the Decision Calculus in On-Line Repurchase
International Journal of Electronic Commerce
Special Issue: Trust in Online Environments
Journal of Management Information Systems
Journal of Management Information Systems
Examining Trust in Information Technology Artifacts: The Effects of System Quality and Culture
Journal of Management Information Systems
In Justice We Trust: Predicting User Acceptance of E-Customer Services
Journal of Management Information Systems
Journal of Management Information Systems
Online Reverse Auctions and the Dynamics of Trust
Journal of Management Information Systems
Journal of Management Information Systems
Dynamics of Trust Revision: Using Health Infomediaries
Journal of Management Information Systems
Journal of Management Information Systems
A Research Agenda for Trust in Online Environments
Journal of Management Information Systems
Stylometric Identification in Electronic Markets: Scalability and Robustness
Journal of Management Information Systems
Recommendation Agents for Electronic Commerce: Effects of Explanation Facilities on Trusting Beliefs
Journal of Management Information Systems
Design and Ownership of Two-Sided Networks: Implications for Internet Platforms
Journal of Management Information Systems
Journal of the American Society for Information Science and Technology
Effect of the food traceability system for building trust: Price premium and buying behavior
Information Systems Frontiers
Is There an On-line Advertisers' Dilemma? A Study of Click Fraud in the Pay-Per-Click Model
International Journal of Electronic Commerce
Trust and Electronic Government Success: An Empirical Study
Journal of Management Information Systems
Information Systems Research
Communities of Practice and Its Effects on Firm Performance: A Process-Oriented Study
KES-AMSTA '09 Proceedings of the Third KES International Symposium on Agent and Multi-Agent Systems: Technologies and Applications
A Methodology towards Usable Trust Management
ATC '09 Proceedings of the 6th International Conference on Autonomic and Trusted Computing
Towards an understanding of the consumer acceptance of mobile wallet
Computers in Human Behavior
The Assessment of Credibility of e-Government: Users' Perspective
Proceedings of the Symposium on Human Interface 2009 on Human Interface and the Management of Information. Information and Interaction. Part II: Held as part of HCI International 2009
Proceedings of the Symposium on Human Interface 2009 on Human Interface and the Management of Information. Information and Interaction. Part II: Held as part of HCI International 2009
A comparison of fraud cues and classification methods for fake escrow website detection
Information Technology and Management
Social interaction and continuance intention in online auctions: A social capital perspective
Decision Support Systems
The Role of Mutual Trust in Building Members' Loyalty to a C2C Platform Provider
International Journal of Electronic Commerce
Knowing your customers: Using a reciprocal relationship to enhance voluntary information disclosure
Decision Support Systems
Ubiquitous Computing Acceptance Model: end user concern about security, privacy and risk
International Journal of Mobile Communications
Trust-Assuring Arguments in B2C E-commerce: Impact of Content, Source, and Price on Trust
Journal of Management Information Systems
Antecedents of trust in online auctions
Electronic Commerce Research and Applications
The relationship between website quality, trust and price premiums at online auctions
Electronic Commerce Research
The intangibility of e-services: effects on perceived risk and acceptance
ACM SIGMIS Database
Consumer perceptions on web advertisements and motivation factors to purchase in the online shopping
Computers in Human Behavior
Electronic Commerce Research and Applications
Personal innovativeness, security and privacy as determinants of e-trading adoption
International Journal of Electronic Finance
Information and Management
Information Systems Research
Seeing eye to eye? An exploratory study of free open source software users' perceptions
Journal of Systems and Software
A model of customers' initial trust in unknown online retailers: an empirical study
International Journal of Business Information Systems
Consumer trust and distrust: An issue of website design
International Journal of Human-Computer Studies
Consumer trust in e-commerce web sites: A meta-study
ACM Computing Surveys (CSUR)
Antecedents of application service continuance: A synthesis of satisfaction and trust
Expert Systems with Applications: An International Journal
Trust in a specific technology: An investigation of its components and measures
ACM Transactions on Management Information Systems (TMIS)
Initial trust and adoption of mobile brokerage service
International Journal of Mobile Communications
Online consumer market inefficiencies and intermediation
ACM SIGMIS Database
Evaluation and recommendation methods based on graph model
BI'11 Proceedings of the 2011 international conference on Brain informatics
Reputation inflation detection in a Chinese C2C market
Electronic Commerce Research and Applications
Connecting IT Services Operations to Services Marketing Practices
Journal of Management Information Systems
Vickrey vs. eBay: Why Second-Price Sealed-Bid Auctions Lead to More Realistic Price-Demand Functions
International Journal of Electronic Commerce
Can Market Knowledge from Intermediaries Increase Sellers' Performance in On-Line Marketplaces?
International Journal of Electronic Commerce
A Comprehensive Model of Perceived Risk of E-Commerce Transactions
International Journal of Electronic Commerce
Building Consumer-to-Consumer Trust in E-Finance Marketplaces: An Empirical Analysis
International Journal of Electronic Commerce
Electronic Commerce Research and Applications
The role of inter-channel trust transfer in establishing mobile commerce trust
Electronic Commerce Research and Applications
Information Systems and e-Business Management
Understanding Nonmalicious Security Violations in the Workplace: A Composite Behavior Model
Journal of Management Information Systems
System Design Features and Repeated Use of Electronic Data Exchanges
Journal of Management Information Systems
Seller Strategies for Differentiation in Highly Competitive Online Auction Markets
Journal of Management Information Systems
Consumers rule: How consumer reviews influence perceived trustworthiness of online stores
Electronic Commerce Research and Applications
Examining mobile banking user adoption from the perspectives of trust and flow experience
Information Technology and Management
Understanding users' initial trust in mobile banking: An elaboration likelihood perspective
Computers in Human Behavior
The impact of testimonials on purchase intentions in a mock e-commerce web site
Journal of Theoretical and Applied Electronic Commerce Research
Building a research model for mobile wallet consumer adoption: the case of mobile Suica in Japan
Journal of Theoretical and Applied Electronic Commerce Research
International Journal of Business Information Systems
International Journal of Information Management: The Journal for Information Professionals
International Journal of Information Management: The Journal for Information Professionals
Does your boss know where you are?: predicting adoption of LBS in the workplace
BCS-HCI '11 Proceedings of the 25th BCS Conference on Human-Computer Interaction
Which is more important in Internet shopping, perceived price or trust?
Electronic Commerce Research and Applications
Computers in Human Behavior
Self-disclosure under social networking sites: a risk-utility decision model
Proceedings of the 14th Annual International Conference on Electronic Commerce
The importance of individual characteristics on consideration sets for online auction buyers
Journal of Theoretical and Applied Electronic Commerce Research
The Boundaries of Trust and Risk: The Quadratic Moderating Role of Institutional Structures
Information Systems Research
Journal of Computer-Mediated Communication
EGOVIS'12/EDEM'12 Proceedings of the 2012 Joint international conference on Electronic Government and the Information Systems Perspective and Electronic Democracy, and Proceedings of the 2012 Joint international conference on Advancing Democracy, Government and Governance
Communications of the ACM
Two Worlds of Trust for Potential E-Commerce Users: Humans as Cognitive Misers
Information Systems Research
Information quality, trust, and risk perceptions in electronic data exchanges
Decision Support Systems
An experimental study of reputation with heterogeneous goods
Decision Support Systems
An empirical examination of the determinants of mobile purchase
Personal and Ubiquitous Computing
A framework to localize international business to business web sites
ACM SIGMIS Database
Drivers and Inhibitors of Mobile-Payment Adoption by Smartphone Users
International Journal of E-Business Research
Building Trust in E-Government Adoption through an Intermediary Channel
International Journal of Electronic Government Research
An empirical examination of user adoption of location-based services
Electronic Commerce Research
What Builds System Troubleshooter Trust the Best: Experiential or Non-Experiential Factors?
Information Resources Management Journal
Journal of Organizational and End User Computing
Journal of Organizational and End User Computing
Seller Strategies for Differentiation in Highly Competitive Online Auction Markets
Journal of Management Information Systems
Editor's comments: why top journals accept your paper
MIS Quarterly
The influence of user affect in online information disclosure
The Journal of Strategic Information Systems
International Journal of Asian Business and Information Management
International Journal of Asian Business and Information Management
Factors affecting privacy disclosure on social network sites: an integrated model
Electronic Commerce Research
Determinant of Intention to Use Search Engine Advertising: A Conceptual Model
International Journal of Enterprise Information Systems
The “Mail-Order-Bride” (MOB) Phenomenon in the Cyberworld: An Interpretive Investigation
ACM Transactions on Management Information Systems (TMIS)
Journal of Global Information Management
A paradox for trust and reputation in the e-commerce world
ACSC '13 Proceedings of the Thirty-Sixth Australasian Computer Science Conference - Volume 135
Journal of Global Information Management
Social acceptance of location-based mobile government services for emergency management
Telematics and Informatics
Building trust online: Interactions among trust building mechanisms
Information and Management
Seller heterogeneity in electronic marketplaces: A study of new and experienced sellers in eBay
Decision Support Systems
Store survival in online marketplace: An empirical investigation
Decision Support Systems
Aligning principal and agent's incentives: A principal-agent perspective of social networking sites
Expert Systems with Applications: An International Journal
Imaginal and emotional experiences in pleasure-oriented IT usage: A hedonic consumption perspective
Information and Management
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Institution-based trust is a buyer's perception that effective third-party institutional mechanisms are in place to facilitate transaction success. This paper integrates sociological and economic theories about institution-based trust to propose that the perceived effectiveness of three IT-enabled institutional mechanisms-specifically feedback mechanisms, third-party escrow services, and credit card guarantees-engender buyer trust in the community of online auction sellers. Trust in the marketplace intermediary that provides the overarching institutional context also builds buyer's trust in the community of sellers. In addition, buyers' trust in the community of sellers (as a group) facilitates online transactions by reducing perceived risk. Data collected from 274 buyers in Amazon's online auction marketplace provide support for the proposed structural model. Longitudinal data collected a year later show that transaction intentions are correlated with actual and self-reported buyer behavior. The study shows that the perceived effectiveness of institutional mechanisms encompasses both "weak" (market-driven) and "strong" (legally binding) mechanisms. These mechanisms engender trust, not only in a few reputable sellers, but also in the entire community of sellers, which contributes to an effective online marketplace. The results thus help explain why, despite the inherent uncertainty that arises when buyers and sellers are separated in time and in space, online marketplaces are proliferating. Implications for theory are discussed, and suggestions for future research on improving IT-enabled trust-building mechanisms are suggested.