Group process and conflict in system development
Management Science
Issues and opinion on structural equation modeling
MIS Quarterly
IT outsourcing as strategic partnering: the case of the UK inland revenue
European Journal of Information Systems
The role of trust in outsourced IS development projects
Communications of the ACM
Managing vendor-client expectations in IT outsourcing: a psychological contract perspective
ICIS '99 Proceedings of the 20th international conference on Information Systems
The Gestalt of an information technology outsourcing relationship: an exploratory analysis
ICIS '97 Proceedings of the eighteenth international conference on Information systems
Information and Management
Trust as an Organizing Principle
Organization Science
Managing the Risk of IT Outsourcing
HICSS '99 Proceedings of the Thirty-second Annual Hawaii International Conference on System Sciences-Volume 7 - Volume 7
A relationship perspective on IT outsourcing
Communications of the ACM - Mobile computing opportunities and challenges
Portfolios of Control in Outsourced Software Development Projects
Information Systems Research
Building Effective Online Marketplaces with Institution-Based Trust
Information Systems Research
IT Outsourcing Strategies: Universalistic, Contingency, and Configurational Explanations of Success
Information Systems Research
Learning to Contract: Evidence from the Personal Computer Industry
Organization Science
IT Outsourcing Success: A Psychological Contract Perspective
Information Systems Research
Trust Building Among Strangers
Management Science
Journal of Management Information Systems
The effect of service quality and partnership on the outsourcing of information systems functions
Journal of Management Information Systems
The impact of offshore outsourcing on IT workers in developed countries
Communications of the ACM - Spam and the ongoing battle for the inbox
An investigation of factors that influence the duration of IT outsourcing relationships
Decision Support Systems
Knowledge sharing and cooperation in outsourcing projects - A game theoretic analysis
Decision Support Systems
Multiple Faces of Codification: Organizational Redesign in an IT Organization
Organization Science
Journal of Management Information Systems
Structure of service level agreements (SLA) in IT outsourcing: The construct and its measurement
Information Systems Frontiers
Cloud computing - The business perspective
Decision Support Systems
Client strategies in vendor transition: A threat balancing perspective
The Journal of Strategic Information Systems
Determinants of relationship quality for IS/IT outsourcing success in public sector
Information Systems Frontiers
Understanding client's commitment in business process outsourcing relationships
Proceedings of the 14th Annual International Conference on Electronic Commerce
The Impacts of Network Governance on the Performance of ITO: A Study of Taiwanese Firms
Journal of Global Information Management
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Firms increasingly rely on outsourcing for strategic IT decisions, and the many sophisticated forms of outsourcing require significant management attention to ensure their success. Two forms of interorganizational governance-formal control and relational-have been used to examine the management of IT outsourcing relationships. Contrary to the conventional substitution view, recent studies have found that these two governance modes are complementary; however, the dynamics of their interactions remain unexplored. Based on the commitment-trust theory, this paper focuses on how the formal control mechanism can influence the relational governance in an outsourcing engagement. Using service level agreements (SLAs) as a proxy for formal control, this study finds that eleven contractual elements, characterized as foundation, governance, and change management variables in an SLA, are positively related to the trust and relationship commitment among the parties. Trust and commitment, in turn, positively influence relational outcomes that we theorize would contribute to outsourcing success. Both research and practical implications of the results are discussed.