Strategy and computers
SIGCPR '93 Proceedings of the 1993 conference on Computer personnel research
The untapped potential of IT chargeback
MIS Quarterly
Testing the determinants of microcomputer usage via a structural equation model
Journal of Management Information Systems - Special section: Navigation in information-intensive environments
Structure of service level agreements (SLA) in IT outsourcing: The construct and its measurement
Information Systems Frontiers
Assessing the value of conoco's EIS
MIS Quarterly
Information systems strategy: Past, present, future?
The Journal of Strategic Information Systems
Information Resources Management Journal
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In 1982, Security Pacific Automation Company (SPAC), the information systems subsidiary of Security Pacific Bank, undertook a number of changes to improve the data processing services they were providing to the Bank. Central to this effort was the development of the Management By Results 9MBR) system. Part of the MBR was the introduction of a series of measures designed to track the success of the changes SPAC was undertaking. These measures were linked to each of the four major aspects of MBR: strategic planning, service level agreements, commitment planning, and performance appraisal and compensation. Although the introduction of MBR and its accompanying measures were not without problems, they are now well established; and they allow senior management o measure SPAC's contribution to the Bank at the operational, managerial, and strategic levels.