Outsourcing information technology, systems and services
Outsourcing information technology, systems and services
The role of trust in outsourced IS development projects
Communications of the ACM
The Gestalt of an information technology outsourcing relationship: an exploratory analysis
ICIS '97 Proceedings of the eighteenth international conference on Information systems
Information Systems Outsourcing; Myths, Metaphors, and Realities
Information Systems Outsourcing; Myths, Metaphors, and Realities
An Empirical Examination of the Concern for Information Privacy Instrument
Information Systems Research
IT outsourcing evolution---: past, present, and future
Communications of the ACM - Wireless networking security
A relationship perspective on IT outsourcing
Communications of the ACM - Mobile computing opportunities and challenges
Portfolios of Control in Outsourced Software Development Projects
Information Systems Research
IT Outsourcing Strategies: Universalistic, Contingency, and Configurational Explanations of Success
Information Systems Research
Learning to Contract: Evidence from the Personal Computer Industry
Organization Science
Information systems outsourcing: a survey and analysis of the literature
ACM SIGMIS Database
A framework for information technology outsourcing risk management
ACM SIGMIS Database
Journal of Management Information Systems
The effect of service quality and partnership on the outsourcing of information systems functions
Journal of Management Information Systems
Survey research methodology in management information systems: an assessment
Journal of Management Information Systems - Special section: Strategic and competitive information systems
The impact of offshore outsourcing on IT workers in developed countries
Communications of the ACM - Spam and the ongoing battle for the inbox
The Choice of Sourcing Mechanisms for Business Processes
Information Systems Research
From IT deployment capabilities to competitive advantage: An exploratory study in China
Information Systems Frontiers
| Hi-index | 0.00 |
The increased reliance of companies on IT outsourcing has turned management attention to a set of skills of managing relationships with service providers. While some recent studies have shown that the contracting ability to effectively manage relational exchanges can improve various dimensions of organizational performance, there has been relatively little analysis of how firms strategically use contracts to successfully manage their interfirm relationships. As an extension of past studies emphasizing the importance of the contract and service level agreements (SLA), the study develop an inclusive and conceptually sound framework for structuring SLA in IT outsourcing arrangements drawing upon control theory. Along with a careful description of measurement development as well as rigorous statistical validations, it contributed to instrument development for a set of 11 first-order SLA contractual factors and their relationships with three second-order substantive factors. The results of the study are framed as a tool for benchmarking SLA structuring efforts as well as a foundation for the future study of managing IT outsourcing relationships. The study suggests empirically testing of (1) the complementarity or substitutability between formal contract and relational governance, (2) institution based trust as an initial trust building mechanism, and (3) IT outsourcing success from a contractual perspective as potential areas of future research using the results of the study.