Multivariate data analysis with readings (2nd ed.)
Multivariate data analysis with readings (2nd ed.)
A short-form measure of user information satisfaction: a psychometric evaluation and notes on use
Journal of Management Information Systems
The impact of information systems on organizations and markets
Communications of the ACM
Information partnerships shared data, shared scale
Harvard Business Review
Global outsourcing of information systems functions: opportunities and challenges
Proceedings of the 1991 Information Resources Management Association international conference on Managing information technology in a global society
Corporate systems management: an overview and research perspective
Communications of the ACM
Information systems in manufacturing coordination: economic and social perspectives
ICIS '92 Proceedings of the thirteenth international conference on Information systems
Determinants of information technology outsourcing: a cross-sectional analysis
Journal of Management Information Systems
The measurement of user information satisfaction
Communications of the ACM
Management of Computer Operations
Management of Computer Operations
The myths and realities of information technology insourcing
Communications of the ACM
ICIS '00 Proceedings of the twenty first international conference on Information systems
Cultural characteristics of IT professionals: an ethnographic perspective
Managing the human side of information technology
A theoretical framework for measuring the success of customer relationship management outsourcing
Business strategies for information technology management
Information technology outsourcing in Australia
Advanced topics in information resources management
Advanced topics in global information management
Determinants of ASP choice: an integrated perspective
European Journal of Information Systems
Towards partnership in software subcontracting
Computers in Industry
Information systems outsourcing: a survey and analysis of the literature
ACM SIGMIS Database
An empirical investigation of IT outsourcing versus quasi-outsourcing in France and Germany
Information and Management
IS Outsourcing management competence dimensions: instrument development and relationship exploration
Information and Management
Complexities in IS sourcing: equifinality and relationship management
ACM SIGMIS Database
Outsourcing relationship literature: an examination and implications for future research
Proceedings of the 2006 ACM SIGMIS CPR conference on computer personnel research: Forty four years of computer personnel research: achievements, challenges & the future
An exploratory study into factors of service quality for application service providers
Information and Management
The impact of service level on the acceptance of application service oriented medical records
Information and Management
Journal of Management Information Systems
Information systems outsourcing: a literature analysis
Information and Management
An investigation of factors that influence the duration of IT outsourcing relationships
Decision Support Systems
Simulating Internet-based collaboration: A cost-benefit case study using a multi-agent model
Decision Support Systems
Does IT outsourcing create firm value?
Proceedings of the 2007 ACM SIGMIS CPR conference on Computer personnel research: The global information technology workforce
Using a hybrid multi-criteria decision aid method for information systems outsourcing
Computers and Operations Research
Journal of Management Information Systems
Journal of Management Information Systems
Offshore Outsourcing: A Dynamic Causal Model of Counteracting Forces
Journal of Management Information Systems
Journal of Management Information Systems
Information Technology, Production Process Outsourcing, and Manufacturing Plant Performance
Journal of Management Information Systems
Determinants of success for application service provider: An empirical test in small businesses
International Journal of Human-Computer Studies
International Journal of Electronic Commerce
The impact of perceived risk on the capital market's reaction to outsourcing announcements
Information Technology and Management
Strategic dependence on the IT resource and outsourcing: A test of the strategic control model
Information Systems Frontiers
The impact of process standardization on business process outsourcing success
Information Systems Frontiers
A US Client's learning from outsourcing IT work offshore
Information Systems Frontiers
An integrative model of trust on IT outsourcing: Examining a bilateral perspective
Information Systems Frontiers
Enterprise mobility and support outsourcing: A research model and initial findings
Information-Knowledge-Systems Management - Enterprise Mobility: Applications, Technologes and Strategies
Developing a B2B E-Commerce Implementation Framework: A Study of EDI Implementation for Procurement
Information Systems Management
Conceptual framework on risk management in IT outsourcing projects
WSEAS Transactions on Information Science and Applications
A Study of Relationship between Customer and Supplier in Cutlery Outsourcing
Computer Supported Cooperative Work in Design IV
Information systems outsourcing decisions using a group decision-making approach
Engineering Applications of Artificial Intelligence
A review of the IT outsourcing literature: Insights for practice
The Journal of Strategic Information Systems
WSEAS Transactions on Information Science and Applications
It takes two to tango: how relational investments improve IT outsourcing partnerships
Communications of the ACM
A Transaction Cost Perspective of the "Software as a Service" Business Model
Journal of Management Information Systems
A MCDM approach for sourcing strategy mix decision in IT projects
Expert Systems with Applications: An International Journal
An Empirical Analysis of Contract Structures in IT Outsourcing
Information Systems Research
IS outsourcing management competence dimensions: instrument development and relationship exploration
Information and Management
An exploratory study into factors of service quality for application service providers
Information and Management
The impact of service level on the acceptance of application service oriented medical records
Information and Management
Applications of real option analysis to vendor selection process in IT outsourcing
International Journal of Information Systems and Change Management
Structure of service level agreements (SLA) in IT outsourcing: The construct and its measurement
Information Systems Frontiers
The strategic value of IT insourcing: An IT-enabled business process perspective
The Journal of Strategic Information Systems
Does IT outsourcing deliver economic value to firms?
The Journal of Strategic Information Systems
Information and Management
Combining transaction cost and resource-based insights to explain IT implementation outsourcing
Information Systems Frontiers
Effects of initial and ongoing trust in IT outsourcing: A bilateral perspective
Information and Management
Antecedents of application service continuance: A synthesis of satisfaction and trust
Expert Systems with Applications: An International Journal
Partnering effects on user-developer conflict and role ambiguity in information system projects
Information and Software Technology
Determinants of software quality in COTS products: an exploratory study
International Journal of Business Information Systems
Should We Go Our Own Way? Backsourcing Flexibility in IT Services Contracts
Journal of Management Information Systems
Mitigating Vendor Silence in Offshore Outsourcing: An Empirical Investigation
Journal of Management Information Systems
Research Note---Returns to Information Technology Outsourcing
Information Systems Research
Journal of Management Information Systems
A case study: coordination practices in global software development
PROFES'05 Proceedings of the 6th international conference on Product Focused Software Process Improvement
IT Outsourcing Contracts and Performance Measurement
Information Systems Research
Impact of information systems outsourcing: a study of Indian banking sector
International Journal of Business Information Systems
International Journal of Information Management: The Journal for Information Professionals
Information systems outsourcing reasons in the largest Spanish firms
International Journal of Information Management: The Journal for Information Professionals
A decision model for IS outsourcing
International Journal of Information Management: The Journal for Information Professionals
Determinants of relationship quality for IS/IT outsourcing success in public sector
Information Systems Frontiers
Success factors for deploying cloud computing
Communications of the ACM
Relationship, contract and IT outsourcing success: Evidence from two descriptive case studies
Decision Support Systems
Addressing cultural dissimilarity in the information security management outsourcing relationship
TrustBus'07 Proceedings of the 4th international conference on Trust, Privacy and Security in Digital Business
User Satisfaction with Information Technology Service Delivery: A Social Capital Perspective
Information Systems Research
Collective intelligence for enhanced quality management of IT services
ICSOC'12 Proceedings of the 10th international conference on Service-Oriented Computing
International Journal of Knowledge Management
Information Technology Outsourcing in Australia
Information Resources Management Journal
Impact of Vendor Selection on Firms' IT Outsourcing: The Korea Experience
Journal of Global Information Management
Journal of Database Management
Factors Influencing Performance of ITES Firms in India
Information Resources Management Journal
Journal of Management Information Systems
Hybrid Relational-Contractual Governance for Business Process Outsourcing
Journal of Management Information Systems
Journal of Global Information Management
Journal of Global Information Management
The Journal of Strategic Information Systems
Toward an understanding of the nature and conceptualization of outsourcing success
Information and Management
Hi-index | 0.05 |
Numerous corporations today are outsourcing specific information systems (IS) functions. The diversity of these outsourcing arrangements goes well beyond that associated with the more traditional facilities management. This paper examines outsourcing trends and reports the results of an empirical study on IS outsourcing. Overall IS outsourcing and its five component functions--namely, applications development, systems operations, telecommunications, end-user support, and systems planning and management--are examined for their relationships with outsourcing success. The effect of service quality of the provider and the ability of companies to build a partnership on these relationships are hypothesized and studied. Data from senior executives in 188 companies are gathered. Outsourcing success is found to be highly related to the degree of outsourcing of two functions, systems operations and telecommunications. The results indicate that transaction cost theory provides a good framework for IS outsourcing and that asset specificity of outsourcing transactions needs to be considered in any decision to outsource. Also, both service quality of the vendor and elements of partnership such as trust, cooperation, and communication are important for outsourcing success. Implications of the study for research and practice are discussed.