The impact of service level on the acceptance of application service oriented medical records

Authors:
Liping Liu;Qingxiong Ma
Affiliations:
College of Business Administration, University of Akron, Akron, OH;Harmon College of Business Administration, Central Missouri State University, Warrensburg, MO
Venue:
Information and Management
Year:
2005

Citing 31
Cited 1

The measurement of end-user computing satisfaction

MIS Quarterly
User acceptance of computer technology: a comparison of two theoretical models

Management Science
A Bayesian Method for the Induction of Probabilistic Networks from Data

Machine Learning
Usefulness and ease of use: field study evidence regarding task considerations

Decision Support Systems - Special issue on user interfaces
Adoption intention in GSS: relative importance of beliefs

ACM SIGMIS Database - Special double issue: diffusion of technological innovation
Assessing IT usage: the role of prior experience

MIS Quarterly
A heuristic evaluation of a World Wide Web prototype

interactions
Discovery and representation of causal relationships in MIS research: a methodological framework

MIS Quarterly
Personal computing acceptance factors in small firms: a structural equation model

MIS Quarterly
Gender differences in the perception and use of E-mail: an extension to the technology acceptance model

MIS Quarterly
The grid: blueprint for a new computing infrastructure

The grid: blueprint for a new computing infrastructure
The impact of developer responsiveness on perceptions of usefulness and ease of use: an extension of the technology acceptance model

ACM SIGMIS Database
Causality: models, reasoning, and inference

Causality: models, reasoning, and inference
The technology acceptance model and the World Wide Web

Decision Support Systems
Extending the TAM for a World-Wide-Web context

Information and Management
Investingating healthcare professionals' decisions to accept telemedicine technology: an empirical test of competing theories

Information and Management
The Computer Revolution: An Economic Perspective

The Computer Revolution: An Economic Perspective
Trouble with Computers: Usefulness, Usability, and Productivity

Trouble with Computers: Usefulness, Usability, and Productivity
Information Systems Outsourcing; Myths, Metaphors, and Realities

Information Systems Outsourcing; Myths, Metaphors, and Realities
Web services: beyond component-based computing

Communications of the ACM
Why do people use information technology?: a critical review of the technology acceptance model

Information and Management
Business applications

Network Computing - Special issue: What lies ahead
Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model

Information Systems Research
What are Web services?

Communications of the ACM - E-services: a cornucopia of digital offerings ushers in the next Net-based evolution
Does the Extended Technology Acceptance Model Apply to Physicians

HICSS '03 Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track 6 - Volume 6
Examining the technology acceptance model using physician acceptance of telemedicine technology

Journal of Management Information Systems - Special section: Strategic and competitive information systems
The effect of service quality and partnership on the outsourcing of information systems functions

Journal of Management Information Systems
China's E-Science Knowledge Grid Environment

IEEE Intelligent Systems
Understanding information systems continuance: an expectation-confirmation model

MIS Quarterly
Understanding the service component of application service provision: empirical analysis of satisfaction with ASP services

MIS Quarterly
Flexible retrieval of Web Services

Journal of Systems and Software

Evaluating healthcare information systems through an "enterprise" perspective

Information and Management

Quantified Score

Hi-index	0.00

Visualization

Abstract

Service level is considered to be the most important criterion in evaluating application services. In our study we empirically investigated how perceived service level (PSL) influenced healthcare workers' willingness to use application service oriented medical records. In particular, we extended the technology acceptance model (TAM) by embedding PSL as a causal antecedent. We found that PSL explained 61% of the variation in ease of use, which is twice as much as our current understanding. We also found that TAM was validated when tested in isolation but failed within the larger nomological network. We provided an explanation based on the notion of conditional independence. We further applied TETRAD III to explore the phenomenon and discovered two spurious associations in TAM, successfully confirming the explanation.