Unintentional power in the design of computer systems
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CHI '02 Extended Abstracts on Human Factors in Computing Systems
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GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
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NSPW '05 Proceedings of the 2005 workshop on New security paradigms
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Social Science Computer Review
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International Journal of Human-Computer Studies
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International Journal of Human-Computer Studies
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Behaviour & Information Technology
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Advanced Engineering Informatics
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Information Resources Management Journal
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From the Publisher:Cutting through a raft of technical data, Thomas Landauer explains and illustrates why computers are in trouble and why massive outlays for computing since 1973 have not resulted in comparable productivity payoffs. He marshals overwhelming evidence that computers rarely improve the efficiency of the information work they are designed for because they are too hard to use and do too little that is sufficiently useful. Landauer proposes that emerging techniques for user-centered development can turn the situation around - through task analysis, iterative design, trial use, and evaluation, computer systems can be made into powerful tools for the service economy.