Hardwiring weak ties: individual and institutional issues in computer mediated communication
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Automated welfare client-tracking and service integration: the political economy of computing
Communications of the ACM
Partitioning digital worlds: focal and peripheral awareness in multiple monitor use
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Trouble with Computers: Usefulness, Usability, and Productivity
Trouble with Computers: Usefulness, Usability, and Productivity
Lessons from a dozen years of group support systems research: a discussion of lab and field findings
Journal of Management Information Systems - Special issue: Information technology and its organizational impact
Task conflict and language differences: opportunities for videoconferencing?
ECSCW'97 Proceedings of the fifth conference on European Conference on Computer-Supported Cooperative Work
Collaborative architecture design and evaluation
DIS '06 Proceedings of the 6th conference on Designing Interactive systems
The wheel of collaboration tools: a typology for analysis within a holistic framework
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Scenario-Based Methods for Evaluating Collaborative Systems
Computer Supported Cooperative Work
The Future Internet and its social return of investment
Proceedings of the 11th International Conference on Product Focused Software
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This paper considers the complexity of measuring the return on investment for technology adoption. A brief case study of technology adoption in a large design and construction firm provides a clear view of factors that came into play. The technology considered is simple; the apparent costs and benefits are relatively clear. Four parties are involved: diverse employees interested in using dual monitors, the information technology support group in the organization, an executive who had worked his way up from drafting, and employees of a software company that is considering expanding their support for dual monitor use. In the construction company, a seemingly logical and inexpensive hardware upgrade was subject to a wide range of technical and social pressures, some obstructing and others promoting adoption. Decisions are made in a manner that did not fit the model held by the product planners and designers in the software company.