As technophobia disappears: implications for design

Authors:
Jonathan Grudin;Shari Tallarico;Scott Counts
Affiliations:
Microsoft Research, Redmond, WA;Washington Mutual, Seattle, WA;Microsoft Research, Redmond, WA
Venue:
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Year:
2005

Citing 3
Cited 0

Hardwiring weak ties: individual and institutional issues in computer mediated communication

CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Trouble with Computers: Usefulness, Usability, and Productivity

Trouble with Computers: Usefulness, Usability, and Productivity
The character, functions, and styles of instant messaging in the workplace

CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work

Quantified Score

Hi-index	0.00

Visualization

Abstract

We conducted two studies of communication: an ethnographic study of communication primarily in homes, cars, and public places, and a survey of communication in a large corporation. A clear pattern emerged. To a greater degree than expected in the ethnographic study, people were familiar with a broad range of communication tools. Awareness and a lack of anxiety was the norm even for tools that a person rarely or had not yet used. As a result, people frequently shifted to the tool that was most appropriate for a task at hand. The resulting behaviors conflict with popular press images and have implications for the designers of communication tools.