Media spaces: bringing people together in a video, audio, and computing environment
Communications of the ACM
Video as a technology for informal communication
Communications of the ACM
Informal workplace communication: what is it like and how might we support it?
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Supporting distributed groups with a Montage of lightweight interactions
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Coordination in software development
Communications of the ACM
Rethinking video as a technology for interpersonal communications: theory and design implications
International Journal of Human-Computer Studies
Thunderwire: a field study of an audio-only media space
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Interaction and outeraction: instant messaging in action
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Providing presence cues to telephone users
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Effects of communication medium on interpersonal perceptions
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Instant messaging in teen life
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
ECSCW'01 Proceedings of the seventh conference on European Conference on Computer Supported Cooperative Work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Wan2tlk?: everyday text messaging
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Seeing the project: mapping patterns of intra-team communication events
Proceedings of the 21st annual international conference on Documentation
Introducing chat into business organizations: toward an instant messaging maturity model
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Why do we ReachOut?: functions of a semi-persistent peer support tool
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
How push-to-talk makes talk less pushy
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
What counts as success? punctuated patterns of use in a persistent chat environment
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
FAIM: integrating automated facial affect analysis in instant messaging
Proceedings of the 9th international conference on Intelligent user interfaces
Effects of instant messaging on the management of multiple project trajectories
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
IM here: public instant messaging on large, shared displays for workgroup interactions
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
One-hundred days in an activity-centric collaboration environment based on shared objects
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Persistence matters: making the most of chat in tightly-coupled work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Interviewing over instant messaging
CHI '04 Extended Abstracts on Human Factors in Computing Systems
SWIM: fostering social network based information search
CHI '04 Extended Abstracts on Human Factors in Computing Systems
Media center buddies: instant messaging around a media center
Proceedings of the third Nordic conference on Human-computer interaction
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
QnA: augmenting an instant messaging client to balance user responsiveness and performance
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Instant messages: a framework for reading between the lines
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Digital backchannels in shared physical spaces: attention, intention and contention
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Computer Supported Cooperative Work
Digital backchannels in shared physical spaces: experiences at an academic conference
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Project view IM: a tool for juggling multiple projects and teams
CHI '05 Extended Abstracts on Human Factors in Computing Systems
Global software development at siemens: experience from nine projects
Proceedings of the 27th international conference on Software engineering
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Broadcasting information via display names in instant messaging
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Uncovering privacy attitudes and practices in instant messaging
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
As technophobia disappears: implications for design
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Designing a large-scale video chat application
Proceedings of the 13th annual ACM international conference on Multimedia
Supporting awareness in instant messaging: an empirical study and mechanism design
OZCHI '05 Proceedings of the 17th Australia conference on Computer-Human Interaction: Citizens Online: Considerations for Today and the Future
Managing availability: Supporting lightweight negotiations to handle interruptions
ACM Transactions on Computer-Human Interaction (TOCHI)
Responsiveness in instant messaging: predictive models supporting inter-personal communication
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Synchronous broadcast messaging: the use of ICT
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Instant messaging comprehension with non-keyboard composition
CHI '06 Extended Abstracts on Human Factors in Computing Systems
Proceedings of the 2006 ACM symposium on Applied computing
A persistent chat space for work groups: the design, evaluation and deployment of loops
DIS '06 Proceedings of the 6th conference on Designing Interactive systems
Explicit referencing in chat supports collaborative learning
CSCL '05 Proceedings of th 2005 conference on Computer support for collaborative learning: learning 2005: the next 10 years!
A comparison of chat and audio in media rich environments
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Cultural differences in the use of instant messaging in Asia and North America
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
MyConnector: analysis of context cues to predict human availability for communication
Proceedings of the 8th international conference on Multimodal interfaces
Chatting with teenagers: Considering the place of chat technologies in teen life
ACM Transactions on Computer-Human Interaction (TOCHI)
Activity explorer: activity-centric collaboration from research to product
IBM Systems Journal
When can i expect an email response? a study of rhythms in email usage
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
SWIM: an alternative interface for MSN messenger
AUIC '07 Proceedings of the eight Australasian conference on User interface - Volume 64
International Journal of Human-Computer Studies
Using tags to assist near-synchronous communication
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Beyond the web: integrated digital communities
International Journal of Web Based Communities
Weblogging: A study of social computing and its impact on organizations
Decision Support Systems
mCell: platform independent communication for small groups
Proceedings of the 9th international conference on Human computer interaction with mobile devices and services
The role of presence awareness in organizational communication: An exploratory field experiment
Behaviour & Information Technology
Application of TPB to punctuation usage in instant messaging
Behaviour & Information Technology
Domain knowledge query conversation bots in instant messaging (IM)
Knowledge-Based Systems
Conversations Amidst Computing: A Study of Interruptions and Recovery of Task Activity
UM '07 Proceedings of the 11th international conference on User Modeling
IM waiting: timing and responsiveness in semi-synchronous communication
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Can markets help?: applying market mechanisms to improve synchronous communication
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Exploring communication and sharing between extended families
International Journal of Human-Computer Studies
Things to talk about when talking about things
Human-Computer Interaction
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Exploring bilingual, task-oriented, document-centric chat
Proceedings of the ACM 2009 international conference on Supporting group work
"You've Got IMs!" How People Manage Concurrent Instant Messages
Proceedings of the 13th International Conference on Human-Computer Interaction. Part I: New Trends
Frequency of Usage and Feelings of Connectedness in Instant Messaging by Age, Sex, and Civil Status
HCD 09 Proceedings of the 1st International Conference on Human Centered Design: Held as Part of HCI International 2009
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part I
Artifact awareness through screen sharing for distributed groups
International Journal of Human-Computer Studies
Pêle-Mêle, une étude de la communication multi-échelles
Proceedings of the 21st International Conference on Association Francophone d'Interaction Homme-Machine
Toward environment-to-environment (E2E) affective sensitive communication systems
MTDL '09 Proceedings of the first ACM international workshop on Multimedia technologies for distance learning
Social language network analysis
Proceedings of the 2010 ACM conference on Computer supported cooperative work
The what and how of IM functions in distributed scientific collaboration
HCI '08 Proceedings of the Third IASTED International Conference on Human Computer Interaction
A case study of micro-blogging in the enterprise: use, value, and related issues
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Exploring the workplace communication ecology
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Field deployment of IMBuddy: a study of privacy control and feedback mechanisms for contextual IM
UbiComp '07 Proceedings of the 9th international conference on Ubiquitous computing
Connect with things through instant messaging
IOT'08 Proceedings of the 1st international conference on The internet of things
Electronic Commerce Research and Applications
The design and usage of tentative events for time-based social coordination in the enterprise
Proceedings of the 20th international conference on World wide web
Effects of community size and contact rate in synchronous social q&a
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Road talk: a roadside location-dependent audio message system for car drivers
Journal of Mobile Multimedia
Interactive or interruptive? Instant messaging at work
Decision Support Systems
Journal of Management Information Systems
Information leakage in ubiquitous Voice-over-IP communications
TrustBus'06 Proceedings of the Third international conference on Trust, Privacy, and Security in Digital Business
Security enhancement by detecting network address translation based on instant messaging
EUC'06 Proceedings of the 2006 international conference on Emerging Directions in Embedded and Ubiquitous Computing
StaTube: facilitating state management in instant messaging systems
Proceedings of the Sixth International Conference on Tangible, Embedded and Embodied Interaction
The connector service-predicting availability in mobile contexts
MLMI'06 Proceedings of the Third international conference on Machine Learning for Multimodal Interaction
Making the switch: channel switching in romantic couple conflict
CHI '12 Extended Abstracts on Human Factors in Computing Systems
International Journal of Information Management: The Journal for Information Professionals
At a different tempo: what goes wrong in online cross-cultural group chat?
Proceedings of the 17th ACM international conference on Supporting group work
Self-Regulation in Instant Messaging IM: Failures, Strategies, and Negative Consequences
International Journal of e-Collaboration
Instant Messaging in Global Software Teams
International Journal of e-Collaboration
International Journal of Organizational and Collective Intelligence
"Back and forth, back and forth": channel switching in romantic couple conflict
Proceedings of the 2013 conference on Computer supported cooperative work
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Current perceptions of Instant Messaging (IM) use are based primarily on self-report studies. We logged thousands of (mostly) workplace IM conversations and evaluated their conversational characteristics and functions. Contrary to prior research, we found that the primary use of workplace IM was for complex work discussions. Only 28% of conversations were simple, single-purpose interactions and only 31% were about scheduling or coordination. Moreover, people rarely switched from IM to another medium when the conversation got complex. We found evidence of two distinct styles of use. Heavy IM users and frequent IM partners mainly used it to work together: to discuss a broad range of topics via many fast-paced interactions per day, each with many short turns and much threading and multitasking. Light users and infrequent pairs mainly used IM to coordinate: for scheduling, via fewer conversations per day that were shorter, slower-paced with less threading and multitasking.