Multivariate data analysis (4th ed.): with readings
Multivariate data analysis (4th ed.): with readings
Timespace in the workplace: dealing with interruptions
CHI '95 Conference Companion on Human Factors in Computing Systems
Issues and opinion on structural equation modeling
MIS Quarterly
Interaction and outeraction: instant messaging in action
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
The character, functions, and styles of instant messaging in the workplace
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Effects of instant messaging interruptions on computing tasks
CHI '00 Extended Abstracts on Human Factors in Computing Systems
Communication and Trust in Global Virtual Teams
Organization Science
An empirical study of the effects of interactivity on web user attitude
International Journal of Human-Computer Studies
No task left behind?: examining the nature of fragmented work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Decision Support Systems - Special issue: Collaborative work and knowledge management
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Efficacy in Technology-Mediated Distributed Teams
Journal of Management Information Systems
Toward an interoperable dynamic network analysis toolkit
Decision Support Systems
An integrative model of trust on IT outsourcing: Examining a bilateral perspective
Information Systems Frontiers
Information Systems Research
The ties that bind: Social network principles in online communities
Decision Support Systems
Journal of Management Information Systems
Visualizing social network concepts
Decision Support Systems
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The use of instant messaging (IM) technology at work is controversial, due to the interruptions it may cause and the difficulties associated with quantifying its benefits for individuals, teams and organizations. In this study, we investigate the use and impact of IM tools in the workplace. Based on theories of communication performance and social networks, we propose that while the use of IM will cause work interruption, it will also lead to improved communication quality and the establishment of trust between colleagues. These mediating variables will in turn influence group outcomes. We validate our research model with data collected through a survey of 253 working professionals. The data suggests IM can significantly contribute to communication performance in the workplace, where the benefits overwhelm the negative effects associated with work interruption. The theoretical and practical contribution and implications of the research are discussed.