Information partnerships shared data, shared scale
Harvard Business Review
Firms that choose outsourcing: a profile
Information and Management
Multivariate data analysis (4th ed.): with readings
Multivariate data analysis (4th ed.): with readings
IT outsourcing as strategic partnering: the case of the UK inland revenue
European Journal of Information Systems
Information Systems Outsourcing; Myths, Metaphors, and Realities
Information Systems Outsourcing; Myths, Metaphors, and Realities
Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
IT outsourcing evolution---: past, present, and future
Communications of the ACM - Wireless networking security
Outsourcing Application Software: A Knowledge Management Perspective
HICSS '98 Proceedings of the Thirty-First Annual Hawaii International Conference on System Sciences-Volume 6 - Volume 6
Knowledge Management as a Framework for Understanding Public Sector Outsourcing
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 8 - Volume 8
Information systems outsourcing: a survey and analysis of the literature
ACM SIGMIS Database
IT Outsourcing Success: A Psychological Contract Perspective
Information Systems Research
Journal of Management Information Systems
The effect of service quality and partnership on the outsourcing of information systems functions
Journal of Management Information Systems
Information and Management
Effects of initial and ongoing trust in IT outsourcing: A bilateral perspective
Information and Management
Software-as-a-service in small and medium enterprises: an empirical attitude assessment
WISE'11 Proceedings of the 12th international conference on Web information system engineering
Interactive or interruptive? Instant messaging at work
Decision Support Systems
Mitigating Vendor Silence in Offshore Outsourcing: An Empirical Investigation
Journal of Management Information Systems
Determinants of relationship quality for IS/IT outsourcing success in public sector
Information Systems Frontiers
Relationship, contract and IT outsourcing success: Evidence from two descriptive case studies
Decision Support Systems
Exploring preconditions for open innovation: Value networks in industrial firms
Information and Organization
The Key Role of Interfaces in IT Outsourcing Relationships
International Journal of Information Technologies and Systems Approach
Impact of Vendor Selection on Firms' IT Outsourcing: The Korea Experience
Journal of Global Information Management
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Trust has been considered a central aspect of successful IT outsourcing. Although a great deal of interest in trust has been described, there are very few theoretical models in the IT outsourcing literature to explain mutual trust, its role, and its impact in IT outsourcing. This study proposes a trust-based relationship research model to assess the perceived IT outsourcing success in terms of (1) mutual trust with its temporal dimension of initial trust and initial distrust, and (2) knowledge sharing with the moderating effect of mutual dependency. This model was then validated and applied in a study involving organizations in Korea. The data was collected and analyzed to understand initial trust, initial distrust, knowledge sharing, and mutual dependency as contributing factors to success in IT outsourcing. The results show that mutual trust between the service receiver and provider is very important for knowledge sharing and outsourcing success, and is affected by the initial perception to each other's partner at the beginning of the outsourcing process. Interestingly, this study also shows that initial trust is considered a significant factor in the perception of mutual trust from the service receiver's perspective, but not from the service provider's viewpoint. The results help extend our understanding of critical success factors in outsourcing success and of different standpoints between the service receiver and provider.