Strategic factor markets: expectations, luck, and business strategy
Management Science
Contracting for software development
Management Science
Incomplete contracting issues in information systems development outsourcing
Decision Support Systems
Determinants of information technology outsourcing: a cross-sectional analysis
Journal of Management Information Systems
Two dimensions of software acquisition
Communications of the ACM
A two-level investigation of information systems outsourcing
Communications of the ACM
Employment outsourcing in information systems
Communications of the ACM
Qualitative research in information systems
MIS Quarterly
A field study of scale economies in software maintenance
Management Science - Special issue: Frontier research on information systems and economics
IT outsourcing as strategic partnering: the case of the UK inland revenue
European Journal of Information Systems
The role of trust in outsourced IS development projects
Communications of the ACM
The untapped potential of IT chargeback
MIS Quarterly
The myths and realities of information technology insourcing
Communications of the ACM
Managing vendor-client expectations in IT outsourcing: a psychological contract perspective
ICIS '99 Proceedings of the 20th international conference on Information Systems
The Gestalt of an information technology outsourcing relationship: an exploratory analysis
ICIS '97 Proceedings of the eighteenth international conference on Information systems
Turning over versus turning away of information systems professionals
ICIS '97 Proceedings of the eighteenth international conference on Information systems
The relationship advantage: information technologies, sourcing, and management
The relationship advantage: information technologies, sourcing, and management
How to turn around `turnover culture' in IT
Communications of the ACM - Ontology: different ways of representing the same concept
Information Systems Outsourcing; Myths, Metaphors, and Realities
Information Systems Outsourcing; Myths, Metaphors, and Realities
Capability Maturity Model, Version 1.1
IEEE Software
Assessing the Risk of IT Outsourcing
HICSS '98 Proceedings of the Thirty-First Annual Hawaii International Conference on System Sciences-Volume 6 - Volume 6
Managing the Risk of IT Outsourcing
HICSS '99 Proceedings of the Thirty-second Annual Hawaii International Conference on System Sciences-Volume 7 - Volume 7
Journal of Management Information Systems
Information technology and internal firm organization: an exploratory analysis
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Software development outsourcing contract: structure and business value
Journal of Management Information Systems - Special section: Realizing value from information technology investment
Journal of Management Information Systems
Information systems outsourcing: a survey and analysis of the literature
ACM SIGMIS Database
IS Outsourcing management competence dimensions: instrument development and relationship exploration
Information and Management
Information systems outsourcing: a literature analysis
Information and Management
Market reactions to E-business outsourcing announcements: an event study
Information and Management
Exploring the characteristics of an IT professional's employment arrangement
Proceedings of the 2007 ACM SIGMIS CPR conference on Computer personnel research: The global information technology workforce
Does IT outsourcing create firm value?
Proceedings of the 2007 ACM SIGMIS CPR conference on Computer personnel research: The global information technology workforce
A logistic regression framework for information technology outsourcing lifecycle management
Computers and Operations Research
Multiple Faces of Codification: Organizational Redesign in an IT Organization
Organization Science
Journal of Management Information Systems
Information technology workforce skills: The software and IT services provider perspective
Information Systems Frontiers
Foreword to the special issue on IS sourcing
Information Systems Frontiers
A US Client's learning from outsourcing IT work offshore
Information Systems Frontiers
An integrative model of trust on IT outsourcing: Examining a bilateral perspective
Information Systems Frontiers
Success and failure in IT outsourcing by government agencies: two Australian case studies
International Journal of Business Information Systems
A knowing-in-practice framework for the corporate governance of information systems/technology
International Journal of Business Information Systems
International Journal of Information Technology and Management
Enterprise mobility and support outsourcing: A research model and initial findings
Information-Knowledge-Systems Management - Enterprise Mobility: Applications, Technologes and Strategies
Journal of Management Information Systems
Journal of Management Information Systems
Software Process Tailoring: An Empirical Investigation
Journal of Management Information Systems
Creating Better Governance of Offshore Services
Information Systems Management
A review of the IT outsourcing literature: Insights for practice
The Journal of Strategic Information Systems
IS outsourcing management competence dimensions: instrument development and relationship exploration
Information and Management
Using process mining to identify coordination patterns in IT service management
Decision Support Systems
Proceedings of the 2010 Special Interest Group on Management Information System's 48th annual conference on Computer personnel research on Computer personnel research
A multidimensional procurement auction for trading composite services
Electronic Commerce Research and Applications
Bodyshopping versus offshoring among Indian software and information technology firms
Information Technology and Management
Effects of initial and ongoing trust in IT outsourcing: A bilateral perspective
Information and Management
Aligning software processes with strategy
MIS Quarterly
Opportunities and risks of software-as-a-service: Findings from a survey of IT executives
Decision Support Systems
Should We Go Our Own Way? Backsourcing Flexibility in IT Services Contracts
Journal of Management Information Systems
Organizational Learning and Capabilities for Onshore and Offshore Business Process Outsourcing
Journal of Management Information Systems
Influence of Industry Characteristics on Information Technology Outsourcing
Journal of Management Information Systems
Expert Systems with Applications: An International Journal
Research Note---Returns to Information Technology Outsourcing
Information Systems Research
Information and Management
The Impact of IT-Related Spillovers on Long-Run Productivity: An Empirical Analysis
Information Systems Research
Stakeholder Challenges in Information Systems Project Offshoring: Client and Vendor Perspectives
International Journal of Information Technology Project Management
IT Offshoring: Trust Views from Client and Vendor Perspectives
International Journal of Information Technology Project Management
The Key Role of Interfaces in IT Outsourcing Relationships
International Journal of Information Technologies and Systems Approach
Journal of Global Information Management
Journal of Database Management
Factors Influencing Performance of ITES Firms in India
Information Resources Management Journal
Journal of Global Information Management
Organizational Learning and Capabilities for Onshore and Offshore Business Process Outsourcing
Journal of Management Information Systems
Information and Management
Journal of Global Information Management
Journal of Global Information Management
The presence and development of competency in IT programs
Journal of Systems and Software
Cost escalation in information technology outsourcing: A moderated mediation study
Decision Support Systems
Toward an understanding of the nature and conceptualization of outsourcing success
Information and Management
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To date, most research on information technology (IT) outsourcing concludes that firms decide to outsource IT services because they believe that outside vendors possess production cost advantages. Yet it is not clear whether vendors can provide production cost advantages, particularly to large firms who may be able to replicate vendors' production cost advantages in-house. Mixed outsourcing success in the past decade calls for a closer examination of the IT outsourcing vendor's value proposition. While the client's sourcing decisions and the client-vendor relationship have been examined in IT outsourcing literature, the vendor's perspective has hardly been explored. In this paper, we conduct a close examination of vendor strategy and practices in one long-term successful applications management outsourcing engagement. Our analysis indicates that the vendor's efficiency was based on the economic benefits derived from the ability to develop a complementary set of core competencies. This ability, in turn, was based on the centralization of decision rights from a variety and multitude of IT projects controlled by the vendor. The vendor was enticed to share the value with the client through formal and informal relationship management structures. We use the economic concept of complementarity in organizational design, along with prior findings from studies of client-vendor relationships, to explain the IT vendors' value proposition. We further explain how vendors can offer benefits that cannot be readily replicated internally by client firms.