The impact of information systems on organizations and markets
Communications of the ACM
Determinants of information technology outsourcing: a cross-sectional analysis
Journal of Management Information Systems
Does information technology lead to smaller firms?
Management Science
Electronic markets and electronic hierarchies
Communications of the ACM
Global disaggregation of information-intensive services
Management Science
A dialectic view of information systems outsourcing: pros and cons
Information and Management
Employment outsourcing in information systems
Communications of the ACM
Information Technology Effects on Firm Performance As Measured by Tobin's Q
Management Science
Information Technology and Firm Boundaries: Evidence From Panel Data
Information Systems Research
Interorganizational Routines and Performance in Strategic Alliances
Organization Science
Information systems outsourcing: a survey and analysis of the literature
ACM SIGMIS Database
Executives' perceptions of the business value of information technology: a process-oriented approach
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Information systems outsourcing: a study of pre-event firm characteristics
Journal of Management Information Systems
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Information technology, incentives, and the optimal number of suppliers
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Journal of Management Information Systems
Codifiability, Relationship-Specific Information Technology Investment, and Optimal Contracting
Journal of Management Information Systems
Poaching and the Misappropriation of Information: Transaction Risks of Information Exchange
Journal of Management Information Systems
Offshore Outsourcing: A Dynamic Causal Model of Counteracting Forces
Journal of Management Information Systems
Just Right Outsourcing: Understanding and Managing Risk
Journal of Management Information Systems
Journal of Management Information Systems
Information Technology, Production Process Outsourcing, and Manufacturing Plant Performance
Journal of Management Information Systems
Knowledge Management: An Organizational Capabilities Perspective
Journal of Management Information Systems
Proximity and Information Technology Outsourcing: How Local Are IT Services Markets?
Journal of Management Information Systems
Journal of Management Information Systems
How Does Information Technology Shape Supply-Chain Structure? Evidence on the Number of Suppliers
Journal of Management Information Systems
Alliance Portfolio Internationalization and Firm Performance
Organization Science
Is the World Flat or Spiky? Information Intensity, Skills, and Global Service Disaggregation
Information Systems Research
The Choice of Sourcing Mechanisms for Business Processes
Information Systems Research
A Learning Model of Information Technology Outsourcing: Normative Implications
Journal of Management Information Systems
Journal of Management Information Systems
How offshoring affects IT workers
Communications of the ACM
Research Note---Returns to Information Technology Outsourcing
Information Systems Research
Hybrid Relational-Contractual Governance for Business Process Outsourcing
Journal of Management Information Systems
Proceedings of the 2013 annual conference on Computers and people research
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This paper identifies and analyzes firm-level characteristics that facilitate onshore and offshore business process outsourcing (BPO). We use organizational learning and capabilities to develop a conceptual model. We test the conceptual model with archival data on a broad cross section of U. S. firms. Our empirical findings indicate that firms with experience in onshore information technology (IT) outsourcing and capabilities related to IT coordination applications and process codification are more likely to engage in BPO, and firms with experience in internationalization are more likely to engage in offshore BPO. We also find that IT coordination applications have a greater impact on onshore BPO than on offshore BPO, and the effect of process codification is partly mediated through IT outsourcing.