In the age of the smart machine: the future of work and power
In the age of the smart machine: the future of work and power
IT outsourcing as strategic partnering: the case of the UK inland revenue
European Journal of Information Systems
The myths and realities of information technology insourcing
Communications of the ACM
The Gestalt of an information technology outsourcing relationship: an exploratory analysis
ICIS '97 Proceedings of the eighteenth international conference on Information systems
Designing Complex Organizations
Designing Complex Organizations
Global Information Technology Outsourcing: In Search of Business Advantage
Global Information Technology Outsourcing: In Search of Business Advantage
Information Systems Outsourcing; Myths, Metaphors, and Realities
Information Systems Outsourcing; Myths, Metaphors, and Realities
The Impact of Information Technology on Coordination: Evidence From the B-2
Organization Science
Effective IT Outsourcing Arrangements
HICSS '98 Proceedings of the Thirty-First Annual Hawaii International Conference on System Sciences-Volume 6 - Volume 6
Sequential Variety in Work Processes
Organization Science
IT Outsourcing Strategies: Universalistic, Contingency, and Configurational Explanations of Success
Information Systems Research
Information systems outsourcing: a survey and analysis of the literature
ACM SIGMIS Database
The effect of service quality and partnership on the outsourcing of information systems functions
Journal of Management Information Systems
Foreword to the special issue on IS sourcing
Information Systems Frontiers
The impact of process standardization on business process outsourcing success
Information Systems Frontiers
Organizational Learning and Capabilities for Onshore and Offshore Business Process Outsourcing
Journal of Management Information Systems
Business analytics in supply chains - The contingent effect of business process maturity
Expert Systems with Applications: An International Journal
International Journal of Information Management: The Journal for Information Professionals
International Journal of Business Information Systems
Organizational Learning and Capabilities for Onshore and Offshore Business Process Outsourcing
Journal of Management Information Systems
Hybrid Relational-Contractual Governance for Business Process Outsourcing
Journal of Management Information Systems
Proceedings of the 2013 annual conference on Computers and people research
Using information systems to improve energy efficiency: Do smart meters make a difference?
Information Systems Frontiers
Knowledge based transactions and decision framing in Information Technology Outsourcing
The Journal of Strategic Information Systems
Toward an understanding of the nature and conceptualization of outsourcing success
Information and Management
Hi-index | 0.00 |
Organizations today outsource diverse business processes to achieve a wide variety of business objectives ranging from reduction of costs to innovation and business transformation. We build on the information processing view of the firm to theorize that performance heterogeneity across business process outsourcing (BPO) exchanges is a function of the design of information capabilities (IC) that fit the unique information requirements (IR) of the exchange. Further, we compare performance effects of the fit between IR and IC across dominant categories of BPO relationships to provide insights into the relative benefits of enacting such fit between the constructs. Empirical tests of our hypotheses using survey data on 127 active BPO relationships find a significant increase (decrease) in satisfaction as a result of the fit (misfit) between IR and IC of the relationship. The results have implications for how BPO relationships must be designed and managed to realize significant performance gains. The study also extends the IPV to identify IC that provide the incentives and means to process information in an interfirm relationship.