Development and validation of an instrument to measure organizational cultures' support of Business Process Management

Authors:
Theresa Schmiedel;Jan Vom Brocke;Jan Recker
Affiliations:
-;-;-
Venue:
Information and Management
Year:
2014

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Abstract

The purpose of Business Process Management (BPM) is to increase the efficiency and effectiveness of organizational processes through improvement and innovation. Despite a common understanding that culture is an important element in BPM efforts, there is a dearth of theoretical and empirical research on culture as a facilitator of successful BPM. We develop the BPM culture construct and propose a validated instrument with which to measure organizational cultures' support of BPM. The operationalization of the BPM culture concept provides a theoretical foundation for future research and a tool to assist organizations in developing a cultural environment that supports successful BPM.