The productivity paradox of information technology
Communications of the ACM
Reengineering: business change of mythic proportions?
MIS Quarterly
Task-technology fit and individual performance
MIS Quarterly
Evaluating business information systems fit: from concept to practical application
European Journal of Information Systems
A wider view of business process reengineering
Communications of the ACM - Ontology: different ways of representing the same concept
A survey of business process reengineering practices in Singapore
Information and Management
Business Process Change: A Manager's Guide to Improving, Redesigning & Automating Process
Business Process Change: A Manager's Guide to Improving, Redesigning & Automating Process
Flexible value structures in banking
Communications of the ACM - New architectures for financial services
Financial services business process outsourcing
Communications of the ACM - New architectures for financial services
Exploring the relationship between information technology and business process reengineering
Information and Management
A Process-Centered IT ROI Analysis with a Case Study
Information Systems Frontiers
Information and Management
Case handling: a new paradigm for business process support
Data & Knowledge Engineering
Service-Oriented Architecture: Concepts, Technology, and Design
Service-Oriented Architecture: Concepts, Technology, and Design
Factors and measures of business process modelling: model building through a multiple case study
European Journal of Information Systems - Special section: PACIS 2004
Business process change and organizational performance: exploring an antecedent model
Journal of Management Information Systems - Special section: The impacts of business process change on organizational performance
Systems Design, Process Performance, and Economic Outcomes in International Banking
Journal of Management Information Systems
Competing with IT: the role of shared IT-business understanding
Communications of the ACM
The importance of business process modeling in software systems design
Science of Computer Programming
The impact of process standardization on business process outsourcing success
Information Systems Frontiers
Examining the critical success factors in the adoption of enterprise resource planning
Computers in Industry
Assessment of process improvement from organizational change
Information and Management
Organizational competence for harnessing IT: A case study
Information and Management
A process-focused decision framework for analyzing the business value potential of IT investments
Information Systems Frontiers
Critical Success Factors in Business Performance Management-Striving for Success
Information Systems Management
The Impact of ERP Implementation on Business Process Outcomes: A Factor-Based Study
Journal of Management Information Systems
Does information technology provide banks with profit?
Information and Management
Information and Management
Increasing the efficiency of business processes using a theory of constraints
Information Systems Frontiers
Business Process Analysis and Optimization: Beyond Reengineering
IEEE Transactions on Systems, Man, and Cybernetics, Part C: Applications and Reviews
IEEE Transactions on Systems, Man, and Cybernetics, Part C: Applications and Reviews
An integrated approach to process and service management
International Journal of Information Management: The Journal for Information Professionals
International Journal of Information Management: The Journal for Information Professionals
Towards E-government by business process change-A methodology for public sector
International Journal of Information Management: The Journal for Information Professionals
Modelling business processes with workflow systems: an evaluation of alternative approaches
International Journal of Information Management: The Journal for Information Professionals
The effectiveness of workflow management systems: Predictions and lessons learned
International Journal of Information Management: The Journal for Information Professionals
Understanding the business-IT relationship
International Journal of Information Management: The Journal for Information Professionals
Product-based workflow support
Information Systems
Business process management adoption: a case study of a South African supermarket retailer
Proceedings of the South African Institute of Computer Scientists and Information Technologists Conference on Knowledge, Innovation and Leadership in a Diverse, Multidisciplinary Environment
Business analytics in supply chains - The contingent effect of business process maturity
Expert Systems with Applications: An International Journal
Knowledge risks in organizational networks: An exploratory framework
The Journal of Strategic Information Systems
International Journal of Information Management: The Journal for Information Professionals
One-Dimensional Cutting Stock Optimization with Usable Leftover: A Case of Low Stock-to-Order Ratio
International Journal of Decision Support System Technology
Banks and information technology: marketability vs. relationships
Electronic Commerce Research
Workflow resource pattern modelling and visualization
ACSC '13 Proceedings of the Thirty-Sixth Australasian Computer Science Conference - Volume 135
Actors' misaligned interests to explain the low impact of an information system - A case study
International Journal of Information Management: The Journal for Information Professionals
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Although business process management ('BPM') is a popular concept, it has not yet been properly theoretically grounded. This leads to problems in identifying both generic and case-specific critical success factors of BPM programs. The paper proposes an underlying theoretical framework with the utilization of three theories: contingency, dynamic capabilities and task-technology fit. The main premise is that primarily the fit between the business environment and business processes is needed. Then both continuous improvement and the proper fit between business process tasks and information systems must exist. The underlying theory is used to identify critical success factors on a case study from the banking sector.